Haven at Lakewood

June 2026

Google

Holly Minners

This community is a gem! As stated "Haven at Lakewood isn’t just a place to live”it’s a place to thrive"! So many Residents choose to live here because of safety, socialization, and convenience of not having to care for their own home. Truly being able to live out their lives as independent as possible. Apartments have an updated look with great natural light. Would certainly recommend to anyone looking for care for their loved one!

May 2026

Google

Heather Bise

I am writing to formally address several serious concerns regarding the care and services provided to my mother during her residency at Haven over the past year. First, regarding dietary requirements: We were assured prior to move-in that all meals were low-sodium and compliant with Cleveland Clinic standards. However, after three months, my mother’s blood pressure increased significantly. Following a review of meal plans and samples, the Cleveland Clinic dietitian advised that the food was unsafe for her. Despite a change in management--to New Perspective, and culinary staff, the food remains ultra-processed with high sodium levels, offering no suitable options for residents with dietary restrictions. Consequently, I have had to personally prepare all of her meals for nearly a year. Second, regarding medication administration: we were billed for several months for medication services that were never performed. Our in-unit camera footage confirmed that staff did not administer her medications. While a credit was eventually issued, I have had to assume responsibility for her daily medication. Third, regarding laundry services: despite providing significant gratuities to ensure consistent service, specifically to Donna my mother’s laundry is frequently neglected or delayed by weeks. Fourth, I am concerned by a request made by Steve, during the holiday season for staff gratuities to be paid via personal check to him directly. This practice is highly irregular and unprofessional. Finally, the building’s elevator was out of service for six months, which was a significant hardship given my mother resides on the fifth floor. Despite this lapse in basic infrastructure, her monthly rent was recently increased by $300. While Haven is positioned as a cost-effective option, the failure to provide essential services such as healthy food, reliable laundry, and medication administration is unacceptable. Especially since we pay an additional $1k a month in cash gratuities to staff.

April 2026

Google

CINNAHMON STIX

Yall already know what’s going onWow this place is amazing. Very clean, they have various activities, and the atmosphere is great . Dining service or they’ll bring you your meal daily.

March 2026

Google

Katelyn Boden

February 2026

Google

Debra Moore

Elevator down for months, food not good, aides not friendly and don’t respond, even had director over medicating my mother - didn’t even apologize. Apartments are large. Management has deaf ears and don’t address problems, place should be cleaner, no one walks with my mom or out on her compression socks, quite frankly even baths are a hit or miss. Better management needed!! They changed management but staff is the same. No true improvements.

February 2026

Google

Leslie Smith

February 2026

Google

Lauren Raymond

I have been coming to haven for 6 years and the staff and residents have always been super friendly, welcoming and helpful! They are always engaging with me and make sure I feel welcomed.

February 2026

Google

Robin Flate-Strubbe

I recently moved to The Haven at Lakewood. I'm so happy that I found this place. My apartment is wonderful, it's spacious and I even have a small kitchen area. This gives me freedom to make my own cup of coffee in the morning if I want I also have a fridge,microwave and a small stove. The staff here goes above and beyond to make sure you have everything you need. They provide laundry and housekeeping once a week, which is a life saver.I was welcomed warmly by all the residents here, they opened their the arms to me and tried to help me acclimate to the community .

February 2026

Google

Jen Detmar

My mother is a resident and I have come to know and love several other residents. I am advocating for everyone. We have loved the Haven since she moved in, but my impression is that new management is not as affective as the previous. She DOES NOT know that I am writing to you about these concerns. We would have given a whole hearted 5/5 on almost everything before the change The staff is wonderful and they try very hard to be responsive, especially nursing. She has gone over two weeks without laundry service. This service is part of her rent and fees, but I have had to spend extra money and time at a laundromat to do it myself. I am highly concerned over the still inoperable elevator. I have been there waiting for the elevator at meal time and have seen how long it takes to get everyone back and forth from the lobby to their floor. Some residents are fortunate enough to be able to take the stairs a few flights, but too many rely on walkers and chairs for this to be safe in the event of necessary evacuation. Many residents have medically necessary diet requirements. As my own mother has discovered new ones recently, we were told that they cannot be accommodated. At least once a day she could find something to eat so she can join her friends. She now tells me that there will not be any other choices in food without extra fees. We pay for this service. She should be able to find something to eat at least sometimes. Instead, she must have all meals in her apartment, which reduces her social interactions. If she comes down and didn’t eat, she is pressured about it. Finally, I came in today and the front door handle is broken and hanging. That is a minor things in the grand scope, but another indication of a lapse in quality. I hope that your intention odds to truly provide every resident with the best quality of life possible. There are reasons why we choose Haven over other options, and part of it was the family feel between administration and residents.

January 2026

Google

Virginia Armstrong

This is a beautiful place to live. The executive , Steve , Katelyn, Becky, Leslie, Shana, Nick and Dan are fabulous. They make us very comfortable and get wonderful help. This includes our staff that is our dining wpeople and our ads. We are very fortunate to have found a beautiful place to live and love it. There are so many things to do if you’d want to. Thank you for very much.

December 2025

Google

Em Latterner

April 2024

Google

Abigail Vidic

My dad is a newer resident here, and he is very happy! I visit him often and the staff is extremely friendly. He has nothing but positive words to say about Haven, and I have peace of mind knowing he is a good, safe place.

July 2022

Google

Amy Cosgrove

My mom has been at Haven 4 years and it’s fine as far as assisted living goes. They do more or less what should be done but nothing above or beyond. They are short staffed and I don’t really think they have conversations with her or help her with anything outside the scope of the basics. She has asked for someone to walked the hallway with her (which would take maybe 10 minutes) but I don’t think anyone has. The apartments are a nice size but super dated and the carpet (at least my moms apartment) is pretty gross. We’ve asked about replacement but haven’t seen that happen. They have come in to clean it but at this point it helps only minimally. Average rating here. Pictures were taken 7/9/22.

October 2021

Google

Nonie Stack

Recent visit with residents for Halloween party. Facility appeared clean and well maintained

September 2021

Google

Lois Wincek

My sister has been at Haven (formerly Bloom) for around 3 years. She’s doing ok. They are short-staffed, unfortunately, so some things are put off, like having someone walk with her up and down the hall So she gets stronger as she spends most of her time in a wheelchair. One thing I think they can and should tend to is keep the place clean (particularly the lobby). It’s obviously a high traffic area. The floors there are filthy. All that dirt gets tracked into the residents’ apartments, which they don’t need. It also makes a terrible first impression for visitors. How can management let this go? If management reads these comments, at least wash the lobby floors (as well as those in the elevators).

January 2021

Google

Mark & Mary Molnar

Kind, caring and attentive staff. The apartments are large. Communication with families during the covid pandemic has been constant and residents have been kept safe and happy.

January 2021

Google

Bridget Doherty

I would highly recommend Bloom at Lakewood! Even though my mom was placed during Covid, and we couldn’t go inside to see where she’d be staying, I know she loved being there! She was so happy there! Katelyn B was just amazing! She made sure I got pics, videos and FaceTime with my mom. Mom had dementia so she couldn’t use a phone so this was all very much appreciated. Unfortunately her doctor thought she needed a more secure facility...I wish I could have kept her there. Mom passed in December, but I know she truly thought of Bloom as her home...Thanks to all the wonderful staff!

June 2020

Google

kat k

My dad came to Bloom via a nursing home (where he was in hospice for a while) and had very slowly improved to the point he no longer needed such intense medical Care . They did not help make his release easy... And wanted to keep him there longer. He interviewed at several places and was turned down. Bloom's tiered program helped him get accepted, and over a series of months require less and less care. The people and Bloom helped him so much. He became more and more independent was able to walk and interact on his own. In less than six months he was able to go home once again. Yes, it was his attitude, but his attitude would not have remained positive if it hadn't been for the help support that he received from everybody from Nick, in maintenance to Kaitlyn who coordinated so many things including communication. They also kept it him and all the residence safe during the covid-19outbreak. Then when it came time to move, everything went so smoothly. They really help you make the best of what you've got.

February 2019

Google

Melissa Mehok

December 2018

Google

Bob Bostwick

My 90 year old mother is a fairly new tenant of Bloom at Lakewood. Prior to choosing Bloom we visited 5 different facilities in the West Cleveland area. After we finished these visits there was no question that we wanted my mother to be placed in Bloom. After 3 months we feel good that we made the right decision in selecting Bloom. The staff at Bloom from the aides, nurses and administration have demonstrated the kind of care and compassion that we were seeking for my mother. In addition their care and kindness have been extremely helpful in allowing my mother to transition to her new surroundings. This is a big adjustment to make for any senior and the staff at Bloom could not have been more helpful in this difficult process.

December 2018

Google

Kathy Murphey

The Bloom at Lakewood is the perfect place for my Mom. She has a wonderful apartment with her own furniture, excellent care and attention. She is able to go to the grocery store and medical appointments on their bus. She receives all meals in the beautiful dining area and has made friends at the young age of 93. The Bloom is affordable with great amenities.

June 2016

Google

Kiefer Jackson

Good