Poet’s Walk Round Rock

August 2022

Alice Brookwoods

Either this is a terrible place to work and they can't keep staff or they care about profits more than residents, because I rarely saw staff when I was visiting my mother. Staff are almost never to be found, residents seem to be largely ignored. Would highly recommend finding another place for your loved ones, if you want them to be cared for.

July 2021

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Mary Duley

Poets Walk is the BEST in memory care. The entire staff is absolutely amazing and is so dedicated to making every resident feel special and that they get the very best dignified care and loving attention. They provide the highest quality of life, an amazing activity schedule that benefits each and every resident, quality meals, allowing residents to maintain and support self esteem, dignity, and their own daily tasks while providing residents a home like atmosphere that is safe and secure. Residents live in the privacy of their own personal rooms but engage in activities that suit their personal needs. The community is warm and inviting from the time you walk into the front door until you leave. As a wife, I am so thankful to have my husband in such a caring community and am able to relax knowing he is being taken care of by the very best staff in all of Austin!! I recommend Poets Walk Round Rock highly!!

July 2021

Google

Savannah Allen

My loved one has been at this facility for 1 1-2 years, and I have yet to have any reason for complaint. You can tell EVERYONE that works here, from the care staff and management to the dining and maintenance staff, really takes pride in what they do and actually CARE about the residents here. It is so reassuring to walk into a place that has the amount of integrity that these amazing people do. Very clean and inviting community to say the least. Anytime Ive brought an issue or concern to staffs attention it is resolved in a very professional and timely manner. I could go on with my boasting, so I will leave it at that!

July 2021

Google

Suzie Balduff

The staff and Care Team have been great. My mother in law moved in the first of May. It was a big adjustment for all of us however we have total confidence and trust in Poets Walk. They communicate with us often with updates and pictures of my mother in law. They quickly reply to emails , texts and phone calls. My mother in law looks great and healthy and happy and this is all because of the people at Poets Walk. The staff is educated about the types of dementia and are very professional yet kind and helpful. The facility is clean and well taken care of which was also very important to us. They truly want the best for their residents. We couldnt be happier and would highly recommend Poets Walk to anyone searching for a new loving home for someone with dementia.

July 2021

Google

Ava Rohde

Poets employees are very caring and very professional. You can see by the way they care for the residents that they are in tune with each and everyones needs. I have been there at different times and nothing changes. Poets Walk was the first Memory Care Faculty I visited. Went to 6 others and I always said they are no comparison to what Poets Walk offered and the love and kindness they have for the residents . I would recommend the facility to anyone. The staff does an awesome job. My aunt always says the food is very good.

June 2021

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Jason DeCesari

Poets walk is an excellent place to provide the proper care of a loved one. The staff is knowledgeable, kind, and supportive. The choice to move a family member to a memory care community isnt easy but they offer guidance, support, and peace of mind. Do not hesitate to consider this community for your family member. As a therapy provider, I am proud to work with the team in this community.

June 2021

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amparo vasquez

Im a new employee of this company and i really love it and love working here it a lot of challenge but it a good company to work for the staff is real nice and sweet and very helpful thanks to amanda Buck

February 2021

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Elizabeth Cameron

Very clean and disinfected thoroughly, they take many precautions to keep my mom safe from covid. Meals are very delicious which is an added bonus.

February 2021

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Lisa Cifers

Best quality care my father has ever had in any community.

February 2021

Google

E

My mom is actually engaged in daily activities and is not just left in her room like other assisted living-memory care did to her. They really engage and get involved in my moms care.

December 2020

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Chauncy Rice

Amazing Experience with the entire team. Excellent communication and a extremely engaged team. This is much appreciated especially during this time. I would not have my mom anywhere else

November 2020

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David Cole

November 2020

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Carol Davey

February 2020

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Amy Elwin

Poets Walk has always treated my family member very well. Always patient and mostly sticking to their set activities. They do have a lot of turnover with admin but the new Executive Director went above and beyond today. She explained state regulations with visiting our sick family member who is sick. I appreciate the kind words and understanding their staff has towards a rough time in our lives. Not to mention such weird circumstances with Covid going on. Overall a great memory care facility.

September 2019

Google

Molly Nedley

Thank you to the amazing staff at Poets Walk! They took care of a resident and family who needed love and support more than ever! Way to go team!

July 2019

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Diana Marks

April 2019

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Graham Paterson

I visit this facility weekly in my role as a hospice chaplain with Compassus, a non-related company. Our patients are consistently cared for very well. The staff are always friendly.

March 2019

Google

Anthony Galvan

I visited Poet’s Walk in Round Rock and was extremely impressed with all the associates I encountered. From the time I arrived to inquire about memory care for my family member, I was provided with resources and the utmost respect to make the best decision for necessary care. I would highly recommend visiting this community.

March 2019

Google

Adela Gonzalez

Hello Round Rock Community, I am currently working in Poet’s Walk – Round Rock, and enjoy coming to work everyday. The team is so great to work with. Everyone is always willing to help, and passionate in making a difference to our residents. We have 100% support from our corporate - who they are prompt to answer any questions or needs we might need. The community/ company is awesome, and I am honored to work here. Adela Gonzalez

November 2018

Google

Lisa Von Behren

I posted a review this summer and it wasn't as glowing as this one. Many top staff had left and the place was in turmoil. Positions are now filled and things have turned around greatly under the care of a new manager. My father-in-law was here for about 6 months. Many of the aides are great, but not all. This is typical, I'm sure. They were very patient with my father-in-law, who had frequent outbursts. David, the social director, went out of his way at every turn to make my father-in-law comfortable and help support my mother-in-law, even giving her flowers and chocolates on their anniversary, since her husband was no longer able to do so. Several employees (Nicolette and Trenae) even attended my father-in-law's funeral. The front desk staff always have on a smile. They strive to treat your family as their own. We are very thankful for their support and care of our family member in his last months.

May 2018

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Porsha McArthur

February 2018

Facebook

Cathy Gross

While Poet’s Walk has done a better job than the prior facility we had Mom in, it is far from great. If you do not have a camera in your loved one’s room, you do not know what is going on. One of the things PW touts is the monitoring system that lets them know when a resident is out of bed at night. After 5 months of the system not working and not being able to be fixed, we moved Mom to another room. While it has been better, it can still be one to two hours before anyone checks to see if Mom is on the floor or needs help. Often no one helps with personal hygiene and many of the”caregivers” are not caring at all. They will yell at her and chastise her for not making it to the toilet in time. They often give commands, not suggestions and in a person who has lost the ability to communicate verbally, it leads to frustration and acting out. There have been many errors with supplements and medications. The staff turnover is horrendous—I do not think there is one administrative staff that was at the facility in Round Rock five months ago that is still there today. There are some true angels on the staff, but leadership is lacking and this can only be because there is inadequate support at the corporate level. I would complain to DADS but this has been an exercise in futility in the past. Texas law needs to change the standards for Memory Care from assisted living rules to something more protective of the persons in their care.

December 2017

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Jannelle Cordero

December 2017

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Brittney Hunter

I love this place

November 2017

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Julie Cramer

I recently interviewed for a job here. I don't know if I will get the job or not, but I was blessed to be introduced to such a special memory care home. I have 10+ years experience working in this industry. Poet's Walk is up there with the best places I've seen. Their technology to aid in the care & well being of their residents is top notch. It is far above anything I've seen before. The director has a real passion for what they do and it shows in the atmosphere of the community. They are the only Assisted Living home I've ever encountered that employs a full time social worker. They also have a full time nurse, which is becoming more popular, but most places only employ a part time nurse. They grow their own vegetables! They have life care stations which is vital to efficient memory care. The position I'm hoping to get is in sales. I have a strict policy on only selling something I personally believe in. I personally believe Poet's Walk is an excellent community to trust with your loved one's care.

September 2017

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Lisa Mejia

May 2017

Facebook

Roxanne Balusek

Staff members are caring, compassionate, fun, loving, empathetic and creative! Not only do the residents feel this but the families as well! So thankful God lead us here?

December 2016

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Joshua Garcia

I love coming to this place every month. It allows me to be able to share a Eucharistic service with those that wish to attend! Very friendly staff as well as very attentive! Keep up the great work!

September 2016

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David Melton

Poet's Walk Round Rock is a family taking care of families, with a commitment to quality.