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About Longlake Chateau
Longlake Chateau does its best to foster happiness and a sense of well-being among seniors residents. Our residents regularly take advantage of local events and activities available in Nanaimo. We are conveniently located near eating establishments, parks, and other activities.
Come join us at our community and you will discover that the quality of life we offer has been perfected through the options that we offer to our residents. We encourage our seniors to personalize and decorate their suites with their favorite furnishings from home. Residents enjoy old hobbies and discover new ones through the social activities.
Longlake Chateau Living Available
Independent Living
Healthy seniors in Nanaimo will enjoy an active retirement at Longlake Chateau Independent Living. Mature adults thrive in this age-restricted community with no maintenance concerns and ample social activities. Enjoy your retirement at Longlake Chateau Independent Living by dedicating more time to the hobbies and interests you love.
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Longlake Chateau Amenities & Services
Residents have access to Indoor Common Areas, Devotional Services Onsite, Meals Provided, Activities Onsite, Beautician Onsite, Outdoor Common Areas, Activities Offsite and other facility comforts so seniors feel right at home. Our fully-trained staff is always friendly and available to help seniors feel right at home.
We know that seniors need varying degrees of help as they get older, but still want to feel independent. Our facility has Diverse services and other assistance. We try to make sure that each resident is able to maintain a full life while staying with us.
Residents enjoy of a full schedule of social, educational and entertaining activities. Our structured program helps all residents maintain a high quality of life. Many of our activities encourage members to socialize and develop friendships with other residents. We make sure the activities are fun and entertaining.
If you have interest in visiting our community in Nanaimo and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment.
Longlake Chateau Location
Longlake Chateau
3035 Ross Rd, Nanaimo, BC V9T 5S8
Pricing & Availability
(800) 755-1458Available Living Options
- Independent Living
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(800) 755-1458
Longlake Chateau Frequently Asked Questions
How much does Longlake Chateau cost?
Pricing for independent living at Longlake Chateau is calculated based on the size and floorplan of the unit as well as any requested services and amenities. Each resident receives personalized pricing to fit their needs and lifestyle. Call (800) 755-1458 for customized quotes and tailored pricing.
Does Longlake Chateau accept Medicare or Medicaid?
Independent living, which supports seniors who live independently, does not qualify for Medicare coverage as it does not provide medical or custodial care. Medicaid is also not applicable since independent living does not involve healthcare services. For further information and assistance with eligibility, call (800) 755-1458 to speak with a trained senior advisor.
What care and living options does Longlake Chateau provide?
Longlake Chateau provides independent living for seniors seeking an engaging lifestyle complemented by convenience and support.
Are there openings available at Longlake Chateau?
Units at Longlake Chateau are subject to availability. Contact (800) 755-1458 for the most current updates.
Can I take a tour of Longlake Chateau?
Explore Longlake Chateau during a personal tour. Schedule your visit by calling or completing the online contact form for assistance.
Are the reviews for Longlake Chateau good?
Longlake Chateau has earned a 4.3 rating, indicating very positive feedback. Reviews highlighted the independent living community, engaging activities, and well-maintained amenities.
Reviews Longlake Chateau
July 2026
My father moved Ilto the Chateau recently. The experience has been excellent. He felt welcomed from the start. He loves the food especially the sandwiches, fruit, eggs and yogurt. The Chateau caters to different schedules for sleep, home support, etc. My first visit before deciding on the Chateau was late on a Friday afternoon. I was offered a comprehensive tour despite the timing of my visit. This was followed by a video tour with my father who lived in a different city at that time. The management team is always visible and approachable. As a former manager, I appreciate that there is at least one member of the management team on duty 7 days a week ensuring continuous leadership and quality control. The managers step in and cover for absences and help with direct service provision during busy times. The impact of this style shows in terms of respect and morale. All of the members of the staff are engaging and bring positivity to the day.
June 2026
June 2026
All the staff are always nice and kind to me, had nothing but good experiences. The place is kept clean and maintained, even when driving by they always have landscapers, cleaners etc.. keeping busy. Keep it up!
May 2026
I responded to an invitation to attend as a guest two events at Longlake Chateau. Both events centered on food and entertainment. First, the Taste of Manhattan lunch and then the Kentucky Derby social event. I was impressed by the tasty, well-presented food served at both functions. The staff were friendly, upbeat, happy and engaged the guests and residents fully. In chatting with a couple who had more recently joined this community, they so positively expressed their happiness about making Longlake their new home.
May 2026
It’s reassuring to know our great aunt is cared for so well. She enjoys her space and says the food is great. She has made friends very quickly which is fantastic. She also really appreciates the young helpers that come in during the week.
April 2026
April 2026
Moving into Longlake Chateau has been such a positive and comforting experience. From the moment I arrived, the staff made me feel genuinely welcomed and supported throughout the entire transition. Moving can be stressful, but everyone was kind, patient, and always willing to help answer questions and make the process smooth. The building is beautifully maintained, clean, and has such a warm, friendly atmosphere. It truly feels like home. The sense of community among the residents is wonderful, and it’s easy to feel connected and included. One of the highlights of living at Longlake Chateau is the wonderful meals and thoughtfully planned menus. The food is always fresh, delicious, and beautifully prepared, with a great variety of options to suit different tastes. It’s clear that a lot of care goes into creating meals that are both nutritious and enjoyable. The menus offer a nice balance of classic favourites and daily specials, so there is always something to look forward to. The dining experience itself is warm and welcoming, making mealtimes a wonderful opportunity to socialize and enjoy the community atmosphere. The staff in the dining room are friendly and attentive, and they always make each meal feel special. I truly appreciate the quality and consistency of the food and service. I’m very happy with my decision to move into Longlake Chateau and would highly recommend it to anyone looking for independent retirement living in Nanaimo.
April 2026
It is beautiful everyone was so friendly. They even gave us a delicious meal. It is like being on a cruise ship but not moving. My sister & brother in law took me & they were impressed also. Cant wait to start my next step.
March 2026
moved our mom from a Chartwell residence to Long Lake. It’s been a terrific experience, Friendly, helpful staff, The food service and quality is much better ™. Thank you, Lana for all your assistance and getting my moms cable service up and running quickly, Mike, Tony, Kelly, Jody, and Bev in Suite 243.
September 2025
My grandmother moved in a year ago and she is very happy. I just visited her and all the staff is so helpful and polite. My grandma loves this community.
August 2025
As a local realtor, I have several past clients living here and it is always somewhere I recommend to my elderly home sellers looking for a gentle transition into an independant living space where all their needs are met. I have visited the facility several times and am always impressed with the bright and clean presentation, the kind staff, the fabulous food and all the terrific options of activities for the residents. The location can't be beat being walking distance to a quaint mall and I can always find parking, another plus! Manager Keary Pearce is exemplary in her role and has such a passion for making sure everyone who walks through the front doors either for the 1st time or the 500th time, feels so very special. I will absolutely suggest here as the first consideration for my parents when the time comes and know that they will be genuinely cared for which makes all the difference.
August 2025
I think that Longlake Chateau is the best place out of all of the ones that I visited prior to moving in eight years ago
August 2025
I think it’s a very wonderful place. It is safe and a place I can call home. The food is excellent. There is lots of variety and access to a 24 hour snack bar is included in your rent.
May 2025
A fine establishment with compassionate staff, excellent food and comfortable rooms. 5 stars!
April 2025
April 2025
April 2025
April 2025
April 2025
Longlake Chateau is a very beautiful community at the shores of longlake, the staff are very friendly and welcoming. The community is very clean and thoughtfully designed for seniors. The dining options are very excellent with a variety of healthy, nutritious options. The medical team (VIHA) is always very responsive and available to help. The management team is approachable and genuinely cares about the well-being of the residents.
April 2025
I am very favourably impressed with my visit to Longlake Chateau yesterday to partake in the Mad Hatters Tea Party. The tea party itself was delicious..food so good, and all made on site, tea different and delicious, the staff all in costumes was fun and added to the joy of the afternoon. The area was spotlessly clean, and thus I assume it is always kept this way. The staff were all very cheerful, friendly and willing to help with whatever question may have been asked. I think the residents of Longlake Chateau are very fortunate.
April 2025
April 2025
April 2025
April 2025
April 2025
March 2025
My mother spent almost four years at Long Lake Chateau and during that time we were very impressed with the great care she received from all the amazing staff and she was very happy there too.
September 2024
I like Longlake Chateau. It's clean, safe, staff is friendly and responsive to one's requests. They have a variety of activities to keep residents entertained.
July 2024
An enjoyable experience. Friendly, caring and helpful staff. Food is excellent. Situated overlooking Long Lake and close to Country Club Mall if needed.
April 2024
Resided at Chteau for 5 months and got treated like royalty by friendly staff and other residents. Only concern was rising residency monthly costs.
February 2024
I would like to thank Kerry @ Longlake Chateau for having the Alzheimer's Society of BC. there yesterday. Besides a general rundown of info on slides about Dementia and Alzheimers, the presenter emphasized all the info available on their website ™™™
January 2024
I had the opportunity to a tour at Longlake Chateau recently the welcome by staff was very good and friendly I was provided with a very good lunch.
January 2024
Recently 2 friends and I visited a resident friend at Longlake Chateau..We were welcomed by a friendly staff member and seated with our friend. We enjoyed a very delicious lunch, having several choices. The atmosphere was light and pleasant . Our friend's room was neat and tidy. We enjoyed another tasty lunch for a very reasonable price. The staff is always friendly and accommodating. We will be back.....
August 2023
May 2023
My parents entered the home just before the pandemic. I have found the staff to be very kind and caring. I believe they’ve faced staffing challenges as it’s hard to find workers after the pandemic but they have many excellent long standing employees which speaks to the quality of the management. I have some previous experience with other facilities and feel the personal touch of the staff makes all the difference. It gave our family great comfort especially during COVID to know our parents were being cared for by such wonderful people.
April 2023
April 2023
This is a very pleasant care home with nice staff for independent living
January 2023
April 2022
February 2022
Long Lk Chateau in Nanaimo is a great facility. The staff are all wonderful and go out of their way to make you and your family member feel welcome. Their attention to detail makes all the difference. Mom's apartment is the perfect size and her furniture and personal items make it more like home. Everything is always well maintained and very clean. They have lots of programs, great entertainment and their own bus for appointments and fun excursions. Even a hairdresser on site ! I'm very happy that Mom is so well taken care of and never worry about her being alone and lonely. They love her almost as much as I do. Sincerely Pam Bellingham
February 2022
Long Lake Chateau - according to the Atria website is Assisted Living and Retirement Communities | Atria Senior .. https://www.atriaseniorliving.com "Atria Senior Living: helping people live better together. We create caring, connected senior living communities where older people can live comfortably, eat well, explore their interests and enjoy the company of good neighbors." Further from the truth. Do Not Believe the Propaganda on their web sites. If you see anything more than a 1-star rating, they are all for prior to this Trudeaudemic. They appear to be always short staff, the staff in the management office are extremely rude and not helpful (after September 2020 to December 2021 - family member removed from this dump). Prior to this COVID nonsense this place was great. The staff including office staff appeared to truly care for the residents, it had a family atmosphere. Now they could care less about the health and welfare of the residents. Services have dramatically decreased and the fees are quite high. I have spoken to other residents recently who are there, and they too are looking at leaving, once they find a suitable affordable alternative. Wonder about house keeping, they service the room only once a week, if you need food delivery they will charge $10+ per meal, if a family member has an issue they may contact you. Since the start of this Fraudemic, the sevice has gone completely downhill. They do not want people to socialize in the community or with family members. As the previous post states - now they only want to separate seniors and family members from their money. They never check on the residents, even those they know who are fragile. You have to do it yourself or hire external PSWs to help. The only thing that they provide are meals in the dining room. Virtually no extra curricular activities, no excursions, no transportation. With this kind of environment, lack of any assistance, and high cost, better off having your family member at home. They should even be allowed to operate. Yes, the food is bland, only paid laundry services, they vaxx'd residents without informing them what they were getting. We know a few of the residents who suffered adverse reactions after the jab and one who died within a week of the second jab - this individual was quite healthy, everyone we spoke to stated that it was unexpected(?). You have to wear a mask in the apartment when visiting, you have to be jabbed and some of the staff become belligerent if you do not wear a mask outside. And for those Maskers out there peer reviewed medical scientific studies have proven conclusively that non-medical masks, N95 masks, are ineffective. Military documents have also state the Hydroxychloroquine and Ivermectin are a curative to COVID. And I do have authenticated documents to validate my statements regarding the Fraudemic Narative." If possible I would have put a 0-star rating.
October 2021
The staff are caring,energetic,passionate and very respectful.
September 2021
August 2021
Before settling in here, do your research. Our experience with Longlake Chateau (October 2020 to January 2021) and its staff was horrific. The goal of this place seems simply to separate seniors from their money. The marketing agent will be relentless. With no interview or assessment process in place to see if a resident is an appropriate fit, her goal seems to be to get anyone with money into the spare rooms. Our 89-year-old relative suffered some health complications that left her with temporary mobilization difficulties. As a result, she spent all her time sitting on her couch in her room. No one knocked on the door to see if she was adjusting well. (They have a “hospitality manager”, who was conspicuously absent at all times.) Bland meals were dropped off at the door, with no one noting that they were being returned uneaten. The manager claimed that the room was being cleaned regularly, but the reality was that the carpet didn’t see a vacuum during the first two weeks of her stay. The garbage can ended up overfilling so badly that we took the garbage home with us after a visit. For any senior, moving into a different residence – be it independent living or not – can be stressful. You’d think an occasional knock on the door might be the human thing to do. Maybe see if she needed help with the TV or walk her into walking to the common room. They definitively showed their true colours when, after only two weeks, our relative’s health took a turn and she ultimately ended up in palliative care. Two weeks of residency cost her ten weeks of rent. Not a hint of help from their Community Business Director and little sympathy from the manager. No break for the meals missed. Charging for housekeeping that was inadequate. In fairness, it could have been worse, as their first demand was to hold her to the full twelve weeks, ($10K from a senior on a fixed pension). If a senior becomes palliative during their initial three-month contract period, would be nice to see a bit of compassion. But compassion and caring are not what Longlake Chateau and Atria are about, and the dollar is the bottom line. I think everyone wants to find a place that their senior loved ones can relax, enjoy life, and feel respected. Longlake Chateau was not that place.
August 2021
Love Linda's haircut and color
July 2021
A little tired and rough around the edges
July 2021
Gardens, and back lawn look awsome. Everyone there seem to be in a good upbeat mood
September 2020
February 2020
Nice seniors’ apartments in a well-appointed location, near buses, Country Club Mall and the beautiful Long Lake.
January 2020
Went to get my hair cut
December 2019
The food is excellent We moved in 5 months ago and so far we have no regrets. The staff treat you the way you would want to be treated
December 2019
Happy place for seniors.
July 2019
A great atmosphere, friendly residents, they tell me the food is great
May 2019
Great staff. I'd use the facility for family members.
April 2019
March 2019
Well cared for building with 120 seniors. With views of a lake and across the street from a shopping mall.
September 2018
A very beautiful place. Awesome people running the place too!
August 2018
August 2018
If you are reading this you may be checking this out for a family member or perhaps for yourself. I am 69 years young, healthy and quite capable of running a household. The thing is..I dont want to. Living at the Chateau (or Pink Palace as it is known) is the best move I have ever made. I feel fortunate to be able to afford this unique lifestyle and that there was availability. Beautiful well tended surroundings, excellent food and menu choices, surrounded by friendly, caring, kind and hard working staff all contribute to the positive move I have made. Life is about chances, changes and choices. I took a chance and changed my life. I made the right choice when I chose Long Lake Chateau to be my home.
February 2018
December 2017
December 2017
June 2017
March 2017
I was visiting a friend and found Long Lake Chateau staff, very helpful and friendly. Clean and good food.
Rate and Review Longlake Chateau
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