Longlake Chateau

3035 Ross Rd Nanaimo BC V9T5S8

4.2 / 5.0 22 Reviews

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About Longlake Chateau

Longlake Chateau does its best to foster happiness and a sense of well-being among seniors residents. Our residents regularly take advantage of local events and activities available in Nanaimo. We are conveniently located near eating establishments, parks, and other activities.

Come join us at our community and you will discover that the quality of life we offer has been perfected through the options that we offer to our residents. We encourage our seniors to personalize and decorate their suites with their favorite furnishings from home. Residents enjoy old hobbies and discover new ones through the social activities.

Longlake Chateau Independent Living

Longlake Chateau is concentrated on making sure seniors enjoy independent living in a cozy atmosphere.

We offer several styles of units to choose from in sizes to fit all senior needs. There is plenty of storage space, private bathrooms, and each apartment. The grounds are professionally maintained for the benefit of our residents and their guests. Our experienced staff share the passion for making sure all Nanaimo residents enjoy a high quality of life. We develop relationships one resident and one family at a time. The selection of meals at Longlake Chateau are the results of many years of experience crafting menus. Our cooking staff constantly strives to make sure the dining experience is the best at our community.

Longlake Chateau Amenities & Services

Residents have access to Indoor Common Areas, Devotional Services Onsite, Meals Provided, Activities Onsite, Beautician Onsite, Outdoor Common Areas, Activities Offsite and other facility comforts so seniors feel right at home. Our fully-trained staff is always friendly and available to help seniors feel right at home.

We know that seniors need varying degrees of help as they get older, but still want to feel independent. Our facility has Diverse services and other assistance. We try to make sure that each resident is able to maintain a full life while staying with us.

Residents enjoy of a full schedule of social, educational and entertaining activities. Our structured program helps all residents maintain a high quality of life. Many of our activities encourage members to socialize and develop friendships with other residents. We make sure the activities are fun and entertaining.

If you have interest in visiting our community in Nanaimo and would like to have a closer look, just give us a call at (800) 755-1458 to schedule an appointment.

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Longlake Chateau – Reviews

4.2 / 5.0 22 Reviews

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February 2022

Pam Bellingham

Long Lk Chateau in Nanaimo is a great facility. The staff are all wonderful and go out of their way to make you and your family member feel welcome. Their attention to detail makes all the difference. Mom's apartment is the perfect size and her furniture and personal items make it more like home. Everything is always well maintained and very clean. They have lots of programs, great entertainment and their own bus for appointments and fun excursions. Even a hairdresser on site ! I'm very happy that Mom is so well taken care of and never worry about her being alone and lonely. They love her almost as much as I do. Sincerely Pam Bellingham

February 2022

tammy

Long Lake Chateau - according to the Atria website is Assisted Living and Retirement Communities | Atria Senior .. https://www.atriaseniorliving.com "Atria Senior Living: helping people live better together. We create caring, connected senior living communities where older people can live comfortably, eat well, explore their interests and enjoy the company of good neighbors." Further from the truth. Do Not Believe the Propaganda on their web sites. If you see anything more than a 1-star rating, they are all for prior to this Trudeaudemic. They appear to be always short staff, the staff in the management office are extremely rude and not helpful (after September 2020 to December 2021 - family member removed from this dump). Prior to this COVID nonsense this place was great. The staff including office staff appeared to truly care for the residents, it had a family atmosphere. Now they could care less about the health and welfare of the residents. Services have dramatically decreased and the fees are quite high. I have spoken to other residents recently who are there, and they too are looking at leaving, once they find a suitable affordable alternative. Wonder about house keeping, they service the room only once a week, if you need food delivery they will charge $10+ per meal, if a family member has an issue they may contact you. Since the start of this Fraudemic, the sevice has gone completely downhill. They do not want people to socialize in the community or with family members. As the previous post states - now they only want to separate seniors and family members from their money. They never check on the residents, even those they know who are fragile. You have to do it yourself or hire external PSWs to help. The only thing that they provide are meals in the dining room. Virtually no extra curricular activities, no excursions, no transportation. With this kind of environment, lack of any assistance, and high cost, better off having your family member at home. They should even be allowed to operate. Yes, the food is bland, only paid laundry services, they vaxx'd residents without informing them what they were getting. We know a few of the residents who suffered adverse reactions after the jab and one who died within a week of the second jab - this individual was quite healthy, everyone we spoke to stated that it was unexpected(?). You have to wear a mask in the apartment when visiting, you have to be jabbed and some of the staff become belligerent if you do not wear a mask outside. And for those Maskers out there peer reviewed medical scientific studies have proven conclusively that non-medical masks, N95 masks, are ineffective. Military documents have also state the Hydroxychloroquine and Ivermectin are a curative to COVID. And I do have authenticated documents to validate my statements regarding the Fraudemic Narative." If possible I would have put a 0-star rating.

August 2021

Brad Park

Before settling in here, do your research. Our experience with Longlake Chateau (October 2020 to January 2021) and its staff was horrific. The goal of this place seems simply to separate seniors from their money. The marketing agent will be relentless. With no interview or assessment process in place to see if a resident is an appropriate fit, her goal seems to be to get anyone with money into the spare rooms. Our 89-year-old relative suffered some health complications that left her with temporary mobilization difficulties. As a result, she spent all her time sitting on her couch in her room. No one knocked on the door to see if she was adjusting well. (They have a “hospitality manager”, who was conspicuously absent at all times.) Bland meals were dropped off at the door, with no one noting that they were being returned uneaten. The manager claimed that the room was being cleaned regularly, but the reality was that the carpet didn’t see a vacuum during the first two weeks of her stay. The garbage can ended up overfilling so badly that we took the garbage home with us after a visit. For any senior, moving into a different residence – be it independent living or not – can be stressful. You’d think an occasional knock on the door might be the human thing to do. Maybe see if she needed help with the TV or walk her into walking to the common room. They definitively showed their true colours when, after only two weeks, our relative’s health took a turn and she ultimately ended up in palliative care. Two weeks of residency cost her ten weeks of rent. Not a hint of help from their Community Business Director and little sympathy from the manager. No break for the meals missed. Charging for housekeeping that was inadequate. In fairness, it could have been worse, as their first demand was to hold her to the full twelve weeks, ($10K from a senior on a fixed pension). If a senior becomes palliative during their initial three-month contract period, would be nice to see a bit of compassion. But compassion and caring are not what Longlake Chateau and Atria are about, and the dollar is the bottom line. I think everyone wants to find a place that their senior loved ones can relax, enjoy life, and feel respected. Longlake Chateau was not that place.

October 2020

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Tom H

March 2020

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Shirley Perry

A great atmosphere, friendly residents, they tell me the food is great

January 2020

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Gerold Haukenfrers

Happy place for seniors.

September 2019

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Neil Norman

The food is excellent, the chef has been here 28 years

September 2019

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Neil Norman

The food is excellent We moved in 5 months ago and so far we have no regrets. The staff treat you the way you would want to be treated

July 2019

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Marg Olsen

Went to get my hair cut

June 2019

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Fraser Coltman

Nice seniors’ apartments in a well-appointed location, near buses, Country Club Mall and the beautiful Long Lake.

April 2019

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Cory Schreyer

Great staff. I'd use the facility for family members.

February 2019

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linda petrovic

If you are reading this you may be checking this out for a family member or perhaps for yourself. I am 69 years young, healthy and quite capable of running a household. The thing is..I dont want to. Living at the Chateau (or Pink Palace as it is known) is the best move I have ever made. I feel fortunate to be able to afford this unique lifestyle and that there was availability. Beautiful well tended surroundings, excellent food and menu choices, surrounded by friendly, caring, kind and hard working staff all contribute to the positive move I have made. Life is about chances, changes and choices. I took a chance and changed my life. I made the right choice when I chose Long Lake Chateau to be my home.

January 2019

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Ken. Martinson

Well cared for building with 120 seniors. With views of a lake and across the street from a shopping mall.

September 2018

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Brandi Patterson

A very beautiful place. Awesome people running the place too!

August 2018

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keith cunningham

February 2018

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Heather Stone

July 2017

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Melanie Shigeoka

I was visiting a friend and found Long Lake Chateau staff, very helpful and friendly. Clean and good food.

June 2017

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Cary Widenmaier

May 2017

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Jeremy Grim

April 2017

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Irene Hassard

October 2015

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Anita Gathercole

October 2015

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Jessica Stephens

My Grandmother lived here for many many years. She was very happy living here. The staff was wonderful, the food was always great and everything was always clean. I know that my Grandma loved the that there was a hairdresser on site, it made her very happy not always having to leave on days that she struggled. She had a house keeper come to her room on a regular bases. She was happy living there, I think it is a wonderful place. We have as a family many happy and cherished memories.

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