Monticello West

October 2024

Google

Kat Geiger

I've been really impressed with the staff and offerings at Monticello West. Nan is a blessing and Mitch is fantastic- great overall staff in general. I'm really grateful to these folks for taking such good care of my mother-in-law. It was not an easy transition for her because we needed to make the move unexpectedly fast, but the staff at Monticello West helped tremendously. The fact that Nan has been there 15 years or so is just fantastic. Highly recommend this wonderful facility!

June 2024

Google

Steve Pelon

Great Assisted Living Facility. Staff are exceptional. Highly recommended for those looking for care of their loved ones.

April 2024

Google

Gary Shaw

My wife and I visited several assisted living facilities in the Dallas area. We chose Monticello West for our mother because of the services and levels of care that were available. We were most impressed with the friendliness and warmth of the staff at this facility. Many of the staff at Monticello West are long term employees. We are pleased with Monticello West and appreciate their level of care and excellent communication.

January 2024

Google

Paul Welch

Initial visit and consultation were very favorable. Can easily imagine using their services.

May 2023

Google

Beth McMurray

We visited Monticello West in the process of looking for independent living for my loved ones. Nan was so helpful and not only gave us a wonderful tour and answered our many questions but hosted us at lunch (which was delicious)! We were very impressed with this community and all it has to offer. If you or a loved one are in need of a new lifestyle - you should visit Monticello West!

May 2023

Google

Bethany W.

Nan is an amazing tour guide. She was kind, answered our million questions and she was so helpful! Monticello was warm and inviting. The staff and residents were all smiles!

July 2022

Google

INDIA EATMON

I went for a job interview with a lady named Kathy she was very nice explained to me in full detail about the job she hired me at a great starting pay I also interviewed with crystal she to is a very nice lady who is the nurse in memory care I'm really glad I called them the place looks great and smells great

May 2022

Google

Clark Terry

My sister Jeannie has been a resident at M. West since October of 2018, at first in an apt. on the “regular” 2nd floor, where her (mentally challenged) daughter Susie was allowed by M. West to live with her. Then, after 8 months, due to Jeannie’s ever-increasing dementia, she was transferred to an apt. on the 3rd floor’s “Memory Care” unit, where Susie was restricted from any longer living with her mother. (Susie moved to California to live with her sister, as the family could not afford the extra expense of Susie living separate from her mother here in Dallas.) Jeannie has lived in Memory Care ever since, a current total of 3 years now. Now, and even before Jeannie’s Memory Care time, for me the heart & soul of M. West’s excellence has been, and still is, its superior STAFF. No matter on which occupational level, M. West’s employees habitually exhibit friendliness, compassion, & a complete professionalism. The turnover ratio at M. West has historically been, and remains, extremely low. This obviously indicates contented employees. It was also one of the major factors in the family’s decision to choose M. West. [Research Bulletin: If you are searching for a home for your loved one, try calling “A Place for Mom”, a free, friendly, wonderful service that narrowed down our search from the whole phone book to 7 strong selections, from which M. West rose to the top for us.] From maids, aides, laundry ladies, janitorial staff, building maintenance workers, food services staff, etc., to nurses, department directors & assistant directors, and administrative staff, the overall attitude is the same: ‘We are here for our residents, whatever their needs may be.’ To limit an overlong review, let me focus on just one example out of the possible many, the 3rd floor’s Memory Care unit. From director to floor-cleaner, again the attitude is friendly, “down-home”, & accommodating. The current Director has strong health-care credentials and exhibits an openness, tolerance, & patience with my several questions which I find refreshing. But my highest praise is for the now long-term Life Enrichment (or “Activities”) Coordinator. She is wonderful. Her lively, active, yet sensitive personality radiates fun, love, and caring toward all her residents. She insists on the importance and essential-to-life functionality of MUSIC (of all kinds) - rock, jazz, classical, even religious-service choir/ instrumental music (on T.V.). When the 3rd-floor elevator door opens, you are liable to enter a musical wonderland, which often prompts you to get the heck out there & dance (which I sometimes do, as I also often touch kind hands with some residents). The residents in wheelchairs may not be able to emulate this, but I think they enjoy it all the same. Lastly, the Coordinator continues her creative quests for additional physical/social activities that she feels will “engage” her residents (even if they don’t necessarily “show” this engagement in a visibly outward way). I think she’s right. Just as almost any debilitated resident will exhibit a sweet appreciation for even the slightest attention, so I believe, along with the Coordinator, that the sensual appeal is the key to proper engagement here. The senses – sight, of course, but hearing, touch (and taste & smell, thus the good food at M. West) as well – are the main avenue to a genuine, humane “connection” with those whose minds & bodies may have been diminished, but whose feelings (and other “sensings”) remain strong enough to respond, perhaps in the quietest (and even “invisible”?) way, to the promptings & stimulating soothings/excitement of an appeal to the emotions via the senses. In conclusion, all this is what I encounter when I make my at-least weekly visit to see my sister. As my younger daughter as a teenager liked to phrase it, I think that, relatively speaking, the 3rd floor’s Director, Life Enrichment Coordinator, super-supportive staff, and the residents themselves (metaphorically) simply “rock the house”. I give Monticello West retirement & Memory Care home my highest recommendation.

March 2022

Google

Stacia Imhoff

My 85 year old father needed to be in an Assisted Living facility due to his dementia. We moved him to Monticello West and November and have been very happy with the care he has received. All of the employees are very friendly. Michael the manager is very good about communicating with families about what is happening each week. They have been very responsive to any requests we have. It was important to us our father would be in a facility that could continue to care for him if his needs increased. That is possible since they also offer memory care. I would definitely recommend Monticello West to anyone looking for a facility for a loved one

March 2022

Google

MH Blake

The staff and the residents at this convenient and upscale assisted living & memory care residence make it a welcoming home for both newcomers and the family of the residents. My father and I both like the food and the dining experience is lovely with sit down service or delivery to the rooms. My father has memory and mobility issues but likes his independence and the care providers and administration work hard to keep track of him and keep him safe and engaged in the community. The nurses are also a godsend as managing his medication was confusing and their extensive expertise, organization and communication have greatly improved my quality of life while assuring my dad has just what he needs. Go and meet these folks, you'll be delighted as I am.

January 2022

Google

Greg T.

Our mother moved to Monticello West three years ago and it has become a very special place for her. She has been able make new friends, stay active and maintain her independence, while having a little help when necessary. The staff is so friendly and attentive, that many have become like family. The location is great and is convenient to all our favorite places we like to frequent for family outings with our mother. Monticello West is a place filled with really nice people and it has been a good place for our mother.

December 2021

Google

robert wilson

After researching and visiting several places in the Dallas area I decided Monticello West would be the best place for a friend that has dementia. From the initial tour to the move in process everything went so smoothly. The entire staff has been so wonderful and she is adjusting to her new home. The friend is telling everyone she speaks with how nice the staff is and how delicious the food is.

November 2021

Google

Jennifer Svelan

My mother has been living at Monticello West for about 5 months now. This was a very difficult decision as I am sure it is for every person going through this transition. After visiting another facility down road I was very upset as it was so obvious that the staff and the residents were not happy. When I walked into Monticello West it was the exact opposite, the staff was smiling, the residents were happy and engaged. Residents were greeted by staff by their name and with a smile. I knew this was the right choice. My mother moved in three weeks later. She thanks me every week for finding this place for her. She absolutely loves it! She participates in all the activities they offer and I know she is in good hands. The executive director Michael provides regular communication with emails with updates, which is SO appreciated. The nursing staff will call if needed keeping me informed of any concerns that may arise. Nan was the one who provided up with our tour initially and it is obvious she loves her job. She really made sure this was going to be a wonderful place for my mom. Honestly, this was the best decision I could have made. So grateful!

October 2021

Google

Randy Jandrucko

I have been extremely satisfied with the service and care my father has received at Monticello West and highly recommend Monticello West for your loved one.

October 2021

Google

Cassandra Wright-McGraw

It was time for my mother to move into an assisted living facility. Trying to navigate all the decisions that go with that kind of life change is overwhelming at best. This need for assisted living occurred during COVID when everything was on lockdown. Nan at Monticello was exceptional. She was a tremendous help and resource during my mothers transition. Monticello and the staff went above and beyond helping my mother get settled and feel welcome. I cannot recommend Monticello West enough. Check it out, youll thank me. Cassandra Wright

October 2021

Google

regenia cooper

My love one has not yet become a member of the Monticello Community, but the the positive support from the entire staff has been exceptional. I was unsure of the interaction of the facility since I live in another state. If I had any hesitations-reservations they were quickly alleviated after my first telephone communication. I can truly unequivocally state they have address all my concerns in a timely and professional way. I was able to visit and that even reassured I had made the right decision for my love one. The staff was great and I must say that the facility decor is very tasteful and elegant.

May 2021

Google

Erin Kelly

April 2021

Google

Patrick Farley

My mother just moved there. We are both very impressed. Great people. Super kind, professional, and fun staff. I really think its a great place.

April 2021

Google

Karen Reeder

My father who is 90 has lived here for 8 months. He moved here during the Pandemic and I must say, the care and caution for the move in during this virus was most careful and cautious. Sadly, for most seniors, this pandemic has been a lonely and confining time but the main reason that my Dad moved here was to be close to me so I could visit often. During this Pandemic, I have been able to visit my Dad most every day. I was tested for Covid every 2 weeks and was an Essential Caregiver so able to visit inside Dads apartment as well as take him on drives to Sonic, feed the ducks at Lakeside Park, etc. Most importantly, the care and attention that Dad receives is so very special and exceptional. The employees are very dear and caring and have a kind heart for seniors. The meals have been delivered to his room each day during the Pandemic but the dining room is just now opening so meals can be eaten with other residents. His room is cleaned each week as well as laundry service and medicine administration. Each floor has Care Aids that know the residents and take care of their needs. My dad is in the Assisted Living level and we have been very happy with the care that he has received. I feel very fortunate to have found Monticello West and am comfortable that my Dad is receiving wonderful care and attention.

April 2021

Google

Kendra Lawson

Looking for a home for a loved one is an emotional and stressful situation, and more so during a pandemic. The staff at Monticello West was amazing, thorough, kind , understanding and really an important lifeline during a huge decision to make for a loved one. I really appreciate the guidance and support.

April 2021

Google

Jeanne Deptula

We moved my mother into a large studio at Monticello West at the beginning of the month. Shed previously lived in a lovely 2 bedroom, independent living complex for the past nine years in a different city. To say the first few weeks were challenging would be the understatement of the century. The staff kept my sister and I supported and continually reinforced all the reasons wed selected Monticello West. They assured us that this is typical of the transition to assisted living and for anyone at this stage in life. Within a few weeks the world was right again. She loves the food and the new things that had perplexed and frustrated her became positives. We have been so pleased with the entire staff as everyone has contributed to making us all feel welcomed and cared for.

March 2021

Google

Jennifer DePace

My sister-in-law just moved into Monticello West and she is very happy! The staff are very kind and worked hard to make sure she felt welcome even before moving in, as we encountered some delays due to Covid. She loves the food, the people, her apartment and she also enjoys the activities and meeting new people. I highly recommend Monticello West to anyone looking for a kind and caring community to call home for themselves or their loved one.

November 2020

Google

Denise Davis

My grandmother, mother and now father-step-mother have been residents of Monticello West over the years. Each time a relative has entered the facility, they have received consistent treatment by the staff that is based on their unique needs. I am actively involved in their care and help guide them when new issues arise. They are also proactive to let me know when personal situations change and provide recommendations, if needed. Monticello West is a long-standing retirement community that has survived lots of change in the healthcare-retirement living industry because of their consistent, quality living environment and care.

November 2020

Loran Tritter

A genuine death house with over a dozen recent COVID fatalities.

November 2020

Google

1Alexis 1Wilder

August 2020

Google

Ella Gamblin

August 2020

Google

John Kuehn

April 2020

Google

JB Holman

Monticello West has been a perfect assisted living facility for my Aunt. Two months after moving my Aunt into Monticello West, the Covid-19 pandemic hit the world. The director and staff have done an extraordinary job of keeping my Aunt safe and cared for. While I personally havent been able to visit my Aunt in person during this time, I hear in her voice that she is happy and feels well taken care of. I thank Monticello West for their dedication to the well-being of the residents that have chosen to live there.

March 2020

Google

Sydney Mckiddy

January 2020

Facebook

Elizabeth Jane Seba

Monticello West has gone above and beyond to help our family at every turn. Our father was diagnosed with Alzheimers and our mother was no longer able to care for him at home; her health was declining, too. Monticello West provided support and education for us as we tried to navigate this difficult transition for our parents. There have been many challenges and their compassion and support has met us at every turn. We are grateful for the care and concern they have given both of our parents, working hard to accommodate their every need. This facility has life, love and laughter throughout with many long term staff members giving their all. It is evident that our parents have had excellent care on their watch. Thank you for your dedication and the peace of mind we have knowing our parents are in good hands. Sincerely, Elizabeth, Sara, Janet and Lisa

January 2020

Google

Ryan Swingle

July 2019

Google

J Song

My dad is 77 and was moved to an assisted living home that was less than desirable. I live in LA, so I had 36 hrs in town to find him a better place. Luckily, we were referred to Monticello West (call Donna at Senior Living Specialists). Nan and Michael answered every question (and I had a lot!) and were so helpful. They worked with our budget, made sure his dialysis trips were covered and were able to move him in within days. His room is a clean, bright studio, and the facility itself has been beautifully remodeled. They even loaned spare furniture and installed internet - above and beyond what was required or expected. My dad is very happy and comfortable living there, so that gives me peace of mind. Thank you, Monticello West!

March 2019

Facebook

Tom Bateman

When my siblings and I were looking for a place for our parents to live we found Monticello West and never looked back. We have been very satisfied with their care and feel right at home when we visit. The staff is very nice and attentive and go out of their way to make everyone feel a part of the family. Thank you Monticello West!

March 2019

Facebook

Mark G. Bateman

My mother has made consistent improvement during her six month stay in MW. Prior to moving in she was losing her desire to engage with others. My siblings and I have been pleased with the staffs focus on encouraging residents to particiapte in regular group activities and the results theyve achieved with our mother. Thanks MW!

December 2018

Google

Lynnetta Young

I work at this facility, and I love it!, the employees and residents are very warming and pleasant to be around. It's an assistant living facility.

November 2018

Google

Greg Helgemoe

The staff are very friendly and attentive to my father, they ensure he is engaged socially and keep him safe. Proximity to where we live is key for us to make several visits weekly.

November 2018

Google

Latonya Horhn

My mom has been a resident of MW for 4+ years. She has received daily care and genuine interest in her well being. The staff has taken a personal interest in my Mom and her care/interests. I would highly recommend MW to anyone that is seeking genuine care and respect for your aging family member with dementia. The staff on all levels are the best of the best.

November 2018

Facebook

Julie Jeffrey Wells

Yes, has been a great place for my Dad whom moved in at 78 and now been there 4 years.

October 2018

Facebook

Chris Live

Make sure to visit Viola at the beauty shop, shes very kind and compassionate! Shes the best! For over 20 years and counting!

October 2018

Google

Gina Jackson

I have been a resident at Monticello West since February 2018. My son and daughter-in-law chose this Center to meet my needs and my late husband needs. After he passed I chose to stay here because Monticello helps me to expand my horizon. I can develop physically and mentally.

July 2018

Google

J D

Thank you for your kind caring of our family member.

July 2018

Google

Juliette Balabanian

Our father entered MW's 4th floor assisted living at age 96 after a slight stroke. We couldn't have asked for better care and affordable rates. Despite the intense demands of the resident population, the staff aims to keep everyone at their personal peak of health, happy and intellectually stimulated. REsidents are strongly encouraged to attend activities ranging from interactive games to crafts, ice cream socials, movies, exercise, holiday entertainment and more. The property is constantly maintained and clean. The staff is vitalized by their work with the elderly whom they love and respect. They tailor the meals to the individual's likes and needs. The resident's personal safety ranks high among considerations. Given my long distance commute, I checked in daily. To watch the staff in action helps you appreciate the gift it takes to do such responsible work. we felt comfortable with our father in their care.

July 2018

Google

Kathryn Mcclellan

Monticello West takes really good care of my mom. I am very grateful to the staff. They treat her like family. Mom is healthy and happy, she has plenty of friends, and there is always something fun and interesting for her to do.

June 2018

Facebook

Kevin Peavy

We moved our mom in 10 months ago after our stepfather died. We knew it was time for assisted living. We like the location and the caring staff. We brought in furniture and pieces from her house so she would feel at home and she does. She really likes the food. My sister and I are so glad we decided on Monticello West!

June 2018

Facebook

Joe Young Iii

I moved mom to the memory care floor at Monticello West 4 ½ years ago and dad elected to move into independent care 4 months later. Mom was much more stimulated at Monticello West than she ever was at home, even with 24-hour home health care. At 93+, dad continues to enjoy Monticello West and my family, and I can’t say enough positive things about their care for our loved ones. Great place and great people.

June 2018

Facebook

Andy Odom

Monticello West has been a great place for my father to move into. The staff is caring and attentive, and the atmosphere is warm and welcoming. It is always tough to feel like you are leaving your independence for a more dependent life. Monticello West has been wonderful in helping my dad make the transition. He is feeling very much at home here, and we are grateful. I recommend them without hesitation.

March 2018

Facebook

Allie Beth Allman

Monticello West was very helpful during the entire process!

July 2017

Google

Diane Swartzendruber

We moved my in-laws to Monticello West a year and a half ago. We initially thought they would be able to live together, but unfortunately, my FIL's dementia progressed and we ended up with him in the Mayfair level (memory care). Both the independent living and the Mayfair level have surpassed our expectations. The staff is so caring and helpful. As my FIL's disease progressed, the staff continued to treat him with the utmost kindness, care and respect. The memory care team is terrific and they work hard to keep their residents engaged. There are lots of daily activities. I encourage everyone to take a look at Monticello West.

July 2017

Google

Michael G

It has been my experience that caring for an aging loved one can be a challenging and often thankless duty. Between the struggles of one’s heart and mind, as well as questioning if you are doing the right thing for the person, whether it searching for a new residence or daily chores, that journey can often be very discouraging and tends to feel like a nightmare.My review of Monticello West is long overdue.I was initially captivated by the splendor of the new, shiny Turtle Creek property; however, I quickly realized that I had made a huge mistake. Regrettably, my decision was one that went on for over two years. As I began to reevaluate my decision, I revisited Monticello West and other properties to seek out a better living situation and care for my grandfather. After meeting with the Monticello West property team, I realized this facility should have been my first choice when seeking care for my grandfather. We were fortunate enough to be able to make the move and over the last 10 months, I have been very pleased with the living conditions and realize that Monticello West was the right choice. Since my grandfather has moved to Mayfair, his quality of living has improved and his living conditions are always well kept, from his clothing to his apartment. He is also interacting with the other residents, attending events, and says he loves the food! I have not heard one complaint from him and I am overjoyed by the lifestyle he has adapted to so quickly. It speaks volumes that I regularly see the director of Mayfair interacting with the residents during lunch outings, trivia games, and special holiday events. I also reach out to the director from time to time to check in, and she is always very helpful. Unfortunately dementia/Alzheimer’s can be unpredictable and we had some behavioral issues with my grandfather. When these unfortunate incidents arise, I find the leadership team at Monticello West extremely understanding and willing to work with me on plans to address the behavioral issues. I am so grateful for the team at Monticello West and Mayfair memory care!

May 2017

Facebook

Don Maison

April 2017

Facebook

Michael Green

It has been my experience that caring for an aging loved one can be a challenging and often thankless duty. Between the struggles of one’s heart and mind, as well as questioning if you are doing the right thing for the person, whether it searching for a new residence or daily chores, that journey can often be very discouraging and tends to feel like a nightmare. My review of Monticello West is long overdue.I was initially captivated by the splendor of the new, shiny Turtle Creek property; however, I quickly realized that I had made a huge mistake. Regrettably, my decision was one that went on for over two years. As I began to reevaluate my decision, I revisited Monticello West and other properties to seek out a better living situation and care for my grandfather.After meeting with the Monticello West property team, I realized this facility should have been my first choice when seeking care for my grandfather. We were fortunate enough to be able to make the move and over the last 10 months, I have been very pleased with the living conditions and realize that Monticello West was the right choice. Since my grandfather has moved to Mayfair, his quality of living has improved and his living conditions are always well kept, from his clothing to his apartment. He is also interacting with the other residents, attending events, and says he loves the food! I have not heard one complaint from him and I am overjoyed by the lifestyle he has adapted to so quickly. It speaks volumes that I regularly see the director of Mayfair interacting with the residents during lunch outings, trivia games, and special holiday events. I also reach out to the director from time to time to check in, and she is always very helpful.Unfortunately dementia/Alzheimer’s can be unpredictable and we had some behavioral issues with my grandfather. When these unfortunate incidents arise, I find the leadership team at Monticello West extremely understanding and willing to work with me on plans to address the behavioral issues.I am so grateful for the team at Monticello West and Mayfair memory care!