Havenwood

December 2023

Google

Kenny Myers

Very nice facility and the folks are great! The staff, caregivers, kitchen folks and all are very friendly and accommodating. Great care as we would all wish for family and friends. Highly recommend! Thank you!

September 2022

Google

Michael Mihalakelis

My experience/My Opinion/You decide I stand behind my review and I caution you about the false self serving creative fantastic narrative response by the owner. It is the opinion of the writer that Havenwood Assisted Living was not as advertised when it came to the care and food quality. Also the writer cannot vouch for the integrity of this establishment as it tried to short his mother of her $500 deposit check cashed 1/23/17. The writer realized at tax season that his mother's $500 deposit was not credited toward the billing even though months earlier Havenwood employee Cheryl volunteered that they forgot to do it and would do so. The writer failed to follow up at the time and his mother's deposit was never credited/returned. On 3/22-23 2018 the writer notified the owner Mark Squires by Squire's personal e mail that he was overdue his mother's deposit return but Mr. Squires deliberately failed to address said e mails which warned of repercussions. On 3/27/18 the writer filed Roanoke BBB complaint # 12760183. Mr. Squires responded to the BBB complaint with a check but shorted the writer the amount of a previous credit owed to the writer and paid back by Mr. Squires months earlier. That was unacceptable and the writer then pursued further with the BBB complaint and filed an additional complaint with the licensing authority of Havenwood's jurisdiction. In front of the investigator, Mr. Squires wrote another check for the monies he wrongly shorted and thereby restored my mother's $500 deposit in full. My mother was a resident at Havenwood Assisted Living from 2/6/17 to 5/11/17.

May 2022

Google

Ayesha

Amazing place to work the staff is eh naw I'm just kidding y'all the staff is amazing. They go 110% for there residents. wonderful place for a loved one that needs the extra care

December 2020

Google

Pam Barker

My father was at Havenwood for 18 months. Daddy suffered from dementia.The kindness and compassion shown him was such a blessing.I wanted a family atmosphere for Daddy and Havenwood provided that.The low number of residents allow for individual care. The facility is clean and well maintained. Management and staff easy to work with.

May 2020

Anonymous

April 2019

Google

Lynne Laraway

My husband has Alzheimers and he has been at Havenwood for seven months, I come in at 8am and leave at 6pm seven days a week. I have observed the care givers and staff and can only say that they do a top notch job. I am comfortable at night knowing that he will be well cared for. The kitchen staff fix special meals for peoples particular needs, and request. The environment is pleasant and well kept. I highly recommend Havenwood!

February 2019

Google

Flash Floyd

We moved my 86-year-old mother into Havenwood a little over two weeks ago. She had been living in our home for 9 years after strokes took away some of her independent living skills. We didn’t want to move her and she didn’t want to go. We knew it would be an emotional and difficult move. The staff at Havenwood made the transition as easy as could possibly be. We all expected a long adjustment period, but after two weeks, we are well ahead of where we expected to be. Havenwood has provided a home atmosphere for my mother and the nurses and aides do everything they can to accommodate her needs and make her feel like family. We’ve visited everyday since her admission and see the effort the staff makes to make her feel at home. The food appears to be good and they work to accommodate an individual’s food likes and dislikes. The one complaint we had was addressed quickly and to our satisfaction. It is obvious that Havenwood’s goals are high and they work hard to meet them. I’m sure there will be bumps in the road as we move along, but our goal is to have Havenwood meet the needs that we can no longer meet at home. I’m confident that those goals will be met.

January 2019

Google

Lynne Laraway

My mom is doing great there! The staff are so caring! Thank you!

January 2019

Google

David Pollock

My mom was in Havenwood for 7 years prior to her passing and I am happy and satisfied that she received the best care for her. The family atmosphere extended to the staff's treatment of her. Havenwood is always clean and well managed. I really liked that it felt as if you were walking into someone's house as opposed to a sterile facility.

January 2019

Google

Helen Wilkinson

My 96 year old mother needed 24 hour assisted living care. We chose Havenwood and were extremely pleased with the care and compassion which she received. I visited her everyday, at various times during the day and was never disappointed with her care. Her room was kept tidy and clean, her personal needs were met and during her last days, the staff was attentive to both of our needs. Everyone from Mark, the owner, to Cheryl, the nurse, to all the girls and cooks who interacted with my mom—everyone was kind, thoughtful and concerned for her. I recommend Havenwood highly.

January 2019

Google

Sue Wright Van Ravenswaay

Havenwood has occupancy for only 24 residents at a time. That in of itself guarantees that the atmosphere is quiet, peaceful, and relaxed. Perfect for people who are ill. Through my church I have been to every Assisted Living Facility in the area. My first choice was Havenwood when I had to select a place for my husband. Whenever I had a question or a request, the staff in the office always answered forth rightly and always got back to me quickly. Not once did I witness anything but kindness and compassion for each patient from the staff--who were always calm, took the time to stop and listen to a patient's requests, and to reassure them they could help. Residents were in their rooms, out in the common room in their recliners, on the sofa, or sitting at a table. The kitchen was clean and tidy and the patients seemed to enjoy the food. If they desired something else, it was always provided. Residents could have a snack or even a sandwich at any time, if they wished. Havenwood was a wonderful place for my husband in the last months of his life, and I am so grateful for the excellent care he received.

February 2018

Facebook

Stefanie Schmid-Knappe

Thank you so much for the wonderful and individual care and love you give to my grandparents

November 2016

Google

MsSlayer41