O’Neill Healthcare Bay Village

June 2026

Patty Vasi

My dad (Ted) was at O'Neill Healthcare Bay Village from 5/19 through 6/12. He basically came in on deaths door. He made a fabulous recovery and I will say it was due to the staff. We cannot thank Seleste and ALL the other care takers enough! They were very attentive to his needs and we were very pleased with his care while at O'Neill. The facility was clean. The food was plentiful and good. Thank you!

October 2025

Ms Davis

I was a new hire RN for about maybe a week or so before quitting. To have a nurse care for 45 patients alone is unsafe! To have an aide walk out in the morning before the end of shift is sad! As a new hire in orientation I took the time to clean up every patient on another assignment for a nurse because the aide abandoned her and I felt bad! If I had not they would have remained soiled in bed until day shift….which was also short! After seeing all of this turmoil, I felt it was not a good fit so I did not return. After all I did, I received my check for the few hours I’d done and it is only today I noticed that instead of the over 40 dollars an hour I should have made, they paid me 10.70 an hour for all they put me through. I did not sign anything stating I would drop to minimum wage. So, this will reach my lawyers desk because I do not work for free. DO NOT WORK FOR THIS FACILITY! DO NOT PUT LOVED ONES HERE!

August 2025

JJ

Absolutely Horrible. I pulled my Mother out of there after 2 days. She went in for rehab. The facility is filthy, it is way understaffed so the response to a call light can take 30 mins which is completely unacceptable, especially if there is an emergency. The aid admitted to us that there was 1 nurse and 1 aid for 30 residents...how is that even legal? My mothers safety and overall care was a major concern, so we pulled her out and took her home.

July 2025

Arthur Lichtinger

If you have a loved one at this facility, I strongly urge you to monitor their care. My mother has lived here for 18 months, and we’ve faced serious, ongoing issues. I worked in a jail for five years, and the conditions here are no better. After I moved back, the administrator, [name removed], asked me to delete a negative review. I did—hoping things would improve. They didn’t. My mother frequently misses showers, has been forgotten at meals, and went months with a broken tooth. One night she turned blue while coughing; the nurse delayed calling 911 to finish paperwork. She’s been moved without a Hoyer lift, resulting in injury. I’ve found soiled diapers on her floor and basic hygiene is often neglected. Many residents aren’t changed for hours due to “short staffing.” Missed appointments and gaslighting are common. Smiles at the entrance hide the neglect deeper inside. Families must stay vigilant—no one should have to fight this hard for care.

October 2024

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Kathleen Fay

Clean facility and friendly staff!

August 2024

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Khloe T

August 2024

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Shawn Allen

Great facility where the staff truly care about the residents ! The staff is very friendly and welcoming.

July 2024

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Emily Tillman

July 2024

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Leah Kingery

July 2024

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Jennifer Alcantar

July 2024

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Molly Lukachko

Great facility! Staff treats residents like family, and are very welcoming! Has a great front porch and courtyard as well that people can enjoy! 🙂

May 2024

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Breanna Hart

January 2024

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amy reinker

December 2023

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David Tidyman

I thought the rehab was very very good! Most staff attentive and reasonably empathetic, Too long wait time occasionally after call light is turned on. Sloppy appearance of rooms! Food is pretty awful. However, all in all, I would recommend for the staff and good work they do.

August 2023

Google

Felicity Martin

absolutely nice environment to be in! love it

August 2023

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CC

Patient was left with call pull on the floor. Water container left warm and man's times empty. Share staffed. Nursing home care has declined greatly. Took patient home - could not continue to experience lack of care.

July 2023

Abel Burgos

June 2023

Google

Will Baker

I am currently a patient O'Neil Bay Village and if I have to be in one I would chose this one. Private very clean rooms, very basic but every thing needed. Take a fan. Rooms are stuffy. Amber somone to bring food. It's very basic comfort food. PT, ST & OT are good. Staff is friendly. I'm pleased with the facility

May 2023

Google

bh ck

Some months ago I moved my mom and dad into the memory care unit at O’Neill Bay Village. The decision to transition from community living was a difficult one, but mom and dad needed more care and supervision than family could coordinate in a home environment. I was concerned that the relocation would impact their quality of life, but am happy to say that moving to O’Neill was a good decision. I visit my parents almost daily, and have come to know many of the memory unit nurses and caregivers over the past months. I have seen firsthand the patience, compassion, and genuine fondness the staff have for the residents. This is noteworthy because just attending to the medical, behavioral, and daily needs of the residents (and keeping family informed) can fill a workday. But the nurses and caregivers communicate remarkably well to build the daily routine around the diverse needs and preferences of the residents. Despite all the other demands on their time, they try to nurture each individual and provide companionship and love at every opportunity. I have sincere respect and gratitude for the dedicated O'Neill Bay Village memory care nurses and caregivers.

January 2023

Google

Marissa Alexander

I am a veteran and I served this country, as did my brother, my father, and my husband. I went to visit a friend recently but saw something terrible. A printed out document that was meant to celebrate the 4th of July was sitting on my friends table and it showed the wrong flag to celebrate July 4th. NOT the American flag. I am truly disgusted to see such a terrible thing. How disrespectful to the people who have served our country, many of whom live in this home. I asked around and my friend believes it was someone named Caren from the activities department. I have bit my tongue but recently when leaving the facility, I have heard how she treats some of the residents and I am very disgusted. I am sick to my stomach when I see her face on the Facebook page as well. The only reason I am giving this establishment 4 stars is because how fantastic the nurses and other directors are. Just one bad apple in a bushel.

October 2022

Google

Jill Duffin

September 19, 2022 Dear Katie, This note is a little late but sentiment has not changed. I have told everyone what a positive experience we had at O'Neill Healthcare Bay Village July 13- August 23, 2022. Thank you and your entire staff for taking such good care of Brian Duffin for 7 weeks this past summer. Words can not truly express how much we appreciate every staff member's help in his recovery from the traumatic events of a cardiac arrest, 2 open heart surgeries and a stroke plus everything else that occurred before he arrived at O'Neill Healthcare. Thank you to the many aides who did daily chores and to Corrinne, Jennifer and Stacy who I had personal contact with. Thank you to all the nurses - Savannah, Angela, Kathy, Brenda, and Ollie were all amazing in keeping watch over Brian's medical needs and contributing to his excellent recovery. Brian had many aides, and they were always friendly, patient, and willing to do anything that was needed. They came every time the call button was touched whether by accident or with purpose! All the little details that all the aides performed contributed to his well-being and recovery. A special shout-out to the entire physical therapy team - Alexis, Lauren, Melinda, Dana for physical therapy. Colleen, Dee, Jimmy for occupational therapy and Tracey for speech therapy. These people were outstanding in all the ways they helped Brian improve. They were always, patient, positive, and professional. And Brian improved by leaps and bounds during his stay. All the therapists were also especially kind and helpful to me. I learned so much by watching them work with Brian, plus I was able to participate which I so appreciate! I know there are many more people that contributed their time and talents - dietitian and kitchen staff, and the cleaning and maintenance workers are all to be thanked. Thanks to everyone at O'Neill Bay Village, Brian is on an amazing and very positive road to recovery. With admiration and continued gratitude, Jill and Brian Duffin

September 2022

Google

R Schultz

A home away from home. The coworkers are kind hearted and helpful.

August 2022

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Victoria Wright

August 2022

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Frank A.

This is my second stay here with my bad medical luck! But after the first week all has gone great as expected! That's the reason I returned for my broken leg rehab. Happy with everything especially the physical therapy work and super attentive nurses and aides. I'd highly recommend.

August 2022

Google

Stacy Phillips

I was fortunate enough to join the O'Neill Bay Village team in October of 2021. I have been beyond impressed with this entire team as they consistently provide incredible care to every resident. The O'Neill family understands what it takes to care for someone at any level of care; from skilled to long term to Assisted Living & Memory Support. I am not only an employee, but also a family member of a resident. I would not trust any other team to care for my mom.

August 2022

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Jennifer Hall

June 2022

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chelsea cart

May 2022

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Tabatha Samples

March 2022

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Ken Trapnell

March 2022

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Brendan Griswold

The staff is extremely friendly, helpful and caring. I would recommend this facility to anyone in need of skilled nursing or long term care

July 2021

Google

Carrie Smith

Great place to work.

June 2021

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Kathy Patton

I enjoy working with a great team that has the same passion for caring for our patients as I do. Great job everyone

February 2021

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RB Murphy

February 2021

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GreatLakeWarrior

February 2021

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Alex Carrangi

December 2020

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Nancy Wojciehowski

I was recently recalling my mothers final days with the anniversary of her passing. I am so appreciative for the excellent care she received from the staff at ONeil Healthcare Bradley Bay. My hat is off to the Administrator, Candy, for always being available to help us through such a difficult time. Everyone, should receive the love and support provided not only to my mother, but her family as well.

October 2020

Google

Jessica S

Positive: Professionalism, Quality, Reliability, Responsiveness, Value My mother has been there for rehab on two occasions after extended illnesses. The staff have always been very caring and diligent.

October 2020

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Debbie Nichols

I have been in several homes after surgeries and have now been to ONeill Bay Village twice. I will never go anywhere else. The care and staff are excellent.

October 2020

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Kristin Hudgens

Both of my Grandparents received excellent care at this facility and the staff were A+. They were very attentive and caring. I would highly recommend entrusting your loved ones health and safety at ONeill Bay Village.

September 2020

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JoAnne Shell

September 2020

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Kara Breha

August 2020

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Cathy Solomon

My Mother in law was a resident and we could not talk more positive about the care and Staff. The Administrator Candy Sanson truly has an open door policy if you have any concerns.

August 2020

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Betty Smith

ONeill Healthcare Bay Village has the most caring staff. They work tirelessly to provide quality care to every resident.

August 2020

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George Brooks

July 2020

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Mary Kennedy

My stay was excellent! The Therapy department is great. They got me up and walking and home much sooner than I thought I would. The nursing staff was so nice and very attentive. I would recommend the rehab to anyone needing their services.

June 2020

Google

ANGELA NALLY

My father was a patient for over a year. He received excellent care. I will always be grateful for the love and care during his passing. Everyone made a very hard time for my family a little easier. I cannot say enough about the Staff. I am very confident to recommend ONeill Bradley Bay.

October 2019

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Louise Edmonds

August 2019

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Danielle Criss

April 2019

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Gina Casselberry

March 2019

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Louise Edmonds

When I saw the memory care unit I was so impressed in how bright and beautiful this unit was. The staff has been so loving and caring to my loved one. If you need anything the staff is right on it. The communication between the staff and the family is excellent. I would recommend this facility to anyone.

December 2018

Google

Eileen Pappalardo

O’NEILLs did a fantastic job with my sister in a recent short term stay. Her care was complicated with multiple medical problems and disability. They calmly assured me that they were going to provide her with the best care and they did. The nursing staff was competent and caring. They had big hearts according to my sister. We are so full of gratitude.

September 2018

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D A

January 2018

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Jessica Kurtz

March 2017

Jen

Daughter My dad has been there 3 weeks and hates it. The dining room is always closed and has to eat his meals in his room. Moving him tmrw to a better place

January 2017

Laura Stubner

Don't go here Place is worse nursing home I have ever used. Staff rude father had no help unless we were there to transfer and assist with meals. Food always cold and used caned vegetables I think prisoners get better care. Think before you send family here.