Monticello West

May 2023

Google

Beth McMurray

We visited Monticello West in the process of looking for independent living for my loved ones. Nan was so helpful and not only gave us a wonderful tour and answered our many questions but hosted us at lunch (which was delicious)! We were very impressed with this community and all it has to offer. If you or a loved one are in need of a new lifestyle - you should visit Monticello West!

May 2023

Google

Bethany W.

Nan is an amazing tour guide. She was kind, answered our million questions and she was so helpful! Monticello was warm and inviting. The staff and residents were all smiles!

July 2022

Google

INDIA EATMON

I went for a job interview with a lady named Kathy she was very nice explained to me in full detail about the job she hired me at a great starting pay I also interviewed with crystal she to is a very nice lady who is the nurse in memory care I'm really glad I called them the place looks great and smells great

May 2022

Google

Clark Terry

My sister Jeannie has been a resident at M. West since October of 2018, at first in an apt. on the “regular” 2nd floor, where her (mentally challenged) daughter Susie was allowed by M. West to live with her. Then, after 8 months, due to Jeannie’s ever-increasing dementia, she was transferred to an apt. on the 3rd floor’s “Memory Care” unit, where Susie was restricted from any longer living with her mother. (Susie moved to California to live with her sister, as the family could not afford the extra expense of Susie living separate from her mother here in Dallas.) Jeannie has lived in Memory Care ever since, a current total of 3 years now. Now, and even before Jeannie’s Memory Care time, for me the heart & soul of M. West’s excellence has been, and still is, its superior STAFF. No matter on which occupational level, M. West’s employees habitually exhibit friendliness, compassion, & a complete professionalism. The turnover ratio at M. West has historically been, and remains, extremely low. This obviously indicates contented employees. It was also one of the major factors in the family’s decision to choose M. West. [Research Bulletin: If you are searching for a home for your loved one, try calling “A Place for Mom”, a free, friendly, wonderful service that narrowed down our search from the whole phone book to 7 strong selections, from which M. West rose to the top for us.] From maids, aides, laundry ladies, janitorial staff, building maintenance workers, food services staff, etc., to nurses, department directors & assistant directors, and administrative staff, the overall attitude is the same: ‘We are here for our residents, whatever their needs may be.’ To limit an overlong review, let me focus on just one example out of the possible many, the 3rd floor’s Memory Care unit. From director to floor-cleaner, again the attitude is friendly, “down-home”, & accommodating. The current Director has strong health-care credentials and exhibits an openness, tolerance, & patience with my several questions which I find refreshing. But my highest praise is for the now long-term Life Enrichment (or “Activities”) Coordinator. She is wonderful. Her lively, active, yet sensitive personality radiates fun, love, and caring toward all her residents. She insists on the importance and essential-to-life functionality of MUSIC (of all kinds) - rock, jazz, classical, even religious-service choir/ instrumental music (on T.V.). When the 3rd-floor elevator door opens, you are liable to enter a musical wonderland, which often prompts you to get the heck out there & dance (which I sometimes do, as I also often touch kind hands with some residents). The residents in wheelchairs may not be able to emulate this, but I think they enjoy it all the same. Lastly, the Coordinator continues her creative quests for additional physical/social activities that she feels will “engage” her residents (even if they don’t necessarily “show” this engagement in a visibly outward way). I think she’s right. Just as almost any debilitated resident will exhibit a sweet appreciation for even the slightest attention, so I believe, along with the Coordinator, that the sensual appeal is the key to proper engagement here. The senses – sight, of course, but hearing, touch (and taste & smell, thus the good food at M. West) as well – are the main avenue to a genuine, humane “connection” with those whose minds & bodies may have been diminished, but whose feelings (and other “sensings”) remain strong enough to respond, perhaps in the quietest (and even “invisible”?) way, to the promptings & stimulating soothings/excitement of an appeal to the emotions via the senses. In conclusion, all this is what I encounter when I make my at-least weekly visit to see my sister. As my younger daughter as a teenager liked to phrase it, I think that, relatively speaking, the 3rd floor’s Director, Life Enrichment Coordinator, super-supportive staff, and the residents themselves (metaphorically) simply “rock the house”. I give Monticello West retirement & Memory Care home my highest recommendation.

January 2022

Google

Greg T.

Our mother moved to Monticello West three years ago and it has become a very special place for her. She has been able make new friends, stay active and maintain her independence, while having a little help when necessary. The staff is so friendly and attentive, that many have become like family. The location is great and is convenient to all our favorite places we like to frequent for family outings with our mother. Monticello West is a place filled with really nice people and it has been a good place for our mother.

October 2021

Google

Cassandra Wright-McGraw

It was time for my mother to move into an assisted living facility. Trying to navigate all the decisions that go with that kind of life change is overwhelming at best. This need for assisted living occurred during COVID when everything was on lockdown. Nan at Monticello was exceptional. She was a tremendous help and resource during my mothers transition. Monticello and the staff went above and beyond helping my mother get settled and feel welcome. I cannot recommend Monticello West enough. Check it out, youll thank me. Cassandra Wright

October 2021

Google

regenia cooper

My love one has not yet become a member of the Monticello Community, but the the positive support from the entire staff has been exceptional. I was unsure of the interaction of the facility since I live in another state. If I had any hesitations-reservations they were quickly alleviated after my first telephone communication. I can truly unequivocally state they have address all my concerns in a timely and professional way. I was able to visit and that even reassured I had made the right decision for my love one. The staff was great and I must say that the facility decor is very tasteful and elegant.

May 2021

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Erin Kelly

April 2021

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Patrick Farley

My mother just moved there. We are both very impressed. Great people. Super kind, professional, and fun staff. I really think its a great place.

April 2021

Google

Karen Reeder

My father who is 90 has lived here for 8 months. He moved here during the Pandemic and I must say, the care and caution for the move in during this virus was most careful and cautious. Sadly, for most seniors, this pandemic has been a lonely and confining time but the main reason that my Dad moved here was to be close to me so I could visit often. During this Pandemic, I have been able to visit my Dad most every day. I was tested for Covid every 2 weeks and was an Essential Caregiver so able to visit inside Dads apartment as well as take him on drives to Sonic, feed the ducks at Lakeside Park, etc. Most importantly, the care and attention that Dad receives is so very special and exceptional. The employees are very dear and caring and have a kind heart for seniors. The meals have been delivered to his room each day during the Pandemic but the dining room is just now opening so meals can be eaten with other residents. His room is cleaned each week as well as laundry service and medicine administration. Each floor has Care Aids that know the residents and take care of their needs. My dad is in the Assisted Living level and we have been very happy with the care that he has received. I feel very fortunate to have found Monticello West and am comfortable that my Dad is receiving wonderful care and attention.

April 2021

Google

Kendra Lawson

Looking for a home for a loved one is an emotional and stressful situation, and more so during a pandemic. The staff at Monticello West was amazing, thorough, kind , understanding and really an important lifeline during a huge decision to make for a loved one. I really appreciate the guidance and support.

April 2021

Google

Jeanne Deptula

We moved my mother into a large studio at Monticello West at the beginning of the month. Shed previously lived in a lovely 2 bedroom, independent living complex for the past nine years in a different city. To say the first few weeks were challenging would be the understatement of the century. The staff kept my sister and I supported and continually reinforced all the reasons wed selected Monticello West. They assured us that this is typical of the transition to assisted living and for anyone at this stage in life. Within a few weeks the world was right again. She loves the food and the new things that had perplexed and frustrated her became positives. We have been so pleased with the entire staff as everyone has contributed to making us all feel welcomed and cared for.

March 2021

Google

Jennifer DePace

My sister-in-law just moved into Monticello West and she is very happy! The staff are very kind and worked hard to make sure she felt welcome even before moving in, as we encountered some delays due to Covid. She loves the food, the people, her apartment and she also enjoys the activities and meeting new people. I highly recommend Monticello West to anyone looking for a kind and caring community to call home for themselves or their loved one.

November 2020

Google

Denise Davis

My grandmother, mother and now father-step-mother have been residents of Monticello West over the years. Each time a relative has entered the facility, they have received consistent treatment by the staff that is based on their unique needs. I am actively involved in their care and help guide them when new issues arise. They are also proactive to let me know when personal situations change and provide recommendations, if needed. Monticello West is a long-standing retirement community that has survived lots of change in the healthcare-retirement living industry because of their consistent, quality living environment and care.

November 2020

Loran Tritter

A genuine death house with over a dozen recent COVID fatalities.

November 2020

Google

1Alexis 1Wilder

August 2020

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Ella Gamblin

August 2020

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John Kuehn

April 2020

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JB Holman

Monticello West has been a perfect assisted living facility for my Aunt. Two months after moving my Aunt into Monticello West, the Covid-19 pandemic hit the world. The director and staff have done an extraordinary job of keeping my Aunt safe and cared for. While I personally havent been able to visit my Aunt in person during this time, I hear in her voice that she is happy and feels well taken care of. I thank Monticello West for their dedication to the well-being of the residents that have chosen to live there.

March 2020

Google

Sydney Mckiddy

January 2020

Facebook

Elizabeth Jane Seba

Monticello West has gone above and beyond to help our family at every turn. Our father was diagnosed with Alzheimers and our mother was no longer able to care for him at home; her health was declining, too. Monticello West provided support and education for us as we tried to navigate this difficult transition for our parents. There have been many challenges and their compassion and support has met us at every turn. We are grateful for the care and concern they have given both of our parents, working hard to accommodate their every need. This facility has life, love and laughter throughout with many long term staff members giving their all. It is evident that our parents have had excellent care on their watch. Thank you for your dedication and the peace of mind we have knowing our parents are in good hands. Sincerely, Elizabeth, Sara, Janet and Lisa

January 2020

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Ryan Swingle

July 2019

Google

J Song

My dad is 77 and was moved to an assisted living home that was less than desirable. I live in LA, so I had 36 hrs in town to find him a better place. Luckily, we were referred to Monticello West (call Donna at Senior Living Specialists). Nan and Michael answered every question (and I had a lot!) and were so helpful. They worked with our budget, made sure his dialysis trips were covered and were able to move him in within days. His room is a clean, bright studio, and the facility itself has been beautifully remodeled. They even loaned spare furniture and installed internet - above and beyond what was required or expected. My dad is very happy and comfortable living there, so that gives me peace of mind. Thank you, Monticello West!

March 2019

Facebook

Tom Bateman

When my siblings and I were looking for a place for our parents to live we found Monticello West and never looked back. We have been very satisfied with their care and feel right at home when we visit. The staff is very nice and attentive and go out of their way to make everyone feel a part of the family. Thank you Monticello West!

March 2019

Facebook

Mark G. Bateman

My mother has made consistent improvement during her six month stay in MW. Prior to moving in she was losing her desire to engage with others. My siblings and I have been pleased with the staffs focus on encouraging residents to particiapte in regular group activities and the results theyve achieved with our mother. Thanks MW!

December 2018

Google

Lynnetta Young

I work at this facility, and I love it!, the employees and residents are very warming and pleasant to be around. It's an assistant living facility.

November 2018

Google

Latonya Horhn

My mom has been a resident of MW for 4+ years. She has received daily care and genuine interest in her well being. The staff has taken a personal interest in my Mom and her care/interests. I would highly recommend MW to anyone that is seeking genuine care and respect for your aging family member with dementia. The staff on all levels are the best of the best.

November 2018

Google

Greg Helgemoe

The staff are very friendly and attentive to my father, they ensure he is engaged socially and keep him safe. Proximity to where we live is key for us to make several visits weekly.

November 2018

Facebook

Julie Jeffrey Wells

Yes, has been a great place for my Dad whom moved in at 78 and now been there 4 years.

October 2018

Facebook

Chris Live

Make sure to visit Viola at the beauty shop, shes very kind and compassionate! Shes the best! For over 20 years and counting!

October 2018

Google

Gina Jackson

I have been a resident at Monticello West since February 2018. My son and daughter-in-law chose this Center to meet my needs and my late husband needs. After he passed I chose to stay here because Monticello helps me to expand my horizon. I can develop physically and mentally.

July 2018

Google

Juliette Balabanian

Our father entered MW's 4th floor assisted living at age 96 after a slight stroke. We couldn't have asked for better care and affordable rates. Despite the intense demands of the resident population, the staff aims to keep everyone at their personal peak of health, happy and intellectually stimulated. REsidents are strongly encouraged to attend activities ranging from interactive games to crafts, ice cream socials, movies, exercise, holiday entertainment and more. The property is constantly maintained and clean. The staff is vitalized by their work with the elderly whom they love and respect. They tailor the meals to the individual's likes and needs. The resident's personal safety ranks high among considerations. Given my long distance commute, I checked in daily. To watch the staff in action helps you appreciate the gift it takes to do such responsible work. we felt comfortable with our father in their care.

July 2018

Google

J D

Thank you for your kind caring of our family member.

July 2018

Google

Kathryn Mcclellan

Monticello West takes really good care of my mom. I am very grateful to the staff. They treat her like family. Mom is healthy and happy, she has plenty of friends, and there is always something fun and interesting for her to do.

June 2018

Facebook

Kevin Peavy

We moved our mom in 10 months ago after our stepfather died. We knew it was time for assisted living. We like the location and the caring staff. We brought in furniture and pieces from her house so she would feel at home and she does. She really likes the food. My sister and I are so glad we decided on Monticello West!

June 2018

Facebook

Joe Young Iii

I moved mom to the memory care floor at Monticello West 4 ½ years ago and dad elected to move into independent care 4 months later. Mom was much more stimulated at Monticello West than she ever was at home, even with 24-hour home health care. At 93+, dad continues to enjoy Monticello West and my family, and I can’t say enough positive things about their care for our loved ones. Great place and great people.

June 2018

Facebook

Andy Odom

Monticello West has been a great place for my father to move into. The staff is caring and attentive, and the atmosphere is warm and welcoming. It is always tough to feel like you are leaving your independence for a more dependent life. Monticello West has been wonderful in helping my dad make the transition. He is feeling very much at home here, and we are grateful. I recommend them without hesitation.

March 2018

Facebook

Allie Beth Allman

Monticello West was very helpful during the entire process!

July 2017

Google

Diane Swartzendruber

We moved my in-laws to Monticello West a year and a half ago. We initially thought they would be able to live together, but unfortunately, my FIL's dementia progressed and we ended up with him in the Mayfair level (memory care). Both the independent living and the Mayfair level have surpassed our expectations. The staff is so caring and helpful. As my FIL's disease progressed, the staff continued to treat him with the utmost kindness, care and respect. The memory care team is terrific and they work hard to keep their residents engaged. There are lots of daily activities. I encourage everyone to take a look at Monticello West.

July 2017

Google

Michael G

It has been my experience that caring for an aging loved one can be a challenging and often thankless duty. Between the struggles of one’s heart and mind, as well as questioning if you are doing the right thing for the person, whether it searching for a new residence or daily chores, that journey can often be very discouraging and tends to feel like a nightmare.My review of Monticello West is long overdue.I was initially captivated by the splendor of the new, shiny Turtle Creek property; however, I quickly realized that I had made a huge mistake. Regrettably, my decision was one that went on for over two years. As I began to reevaluate my decision, I revisited Monticello West and other properties to seek out a better living situation and care for my grandfather. After meeting with the Monticello West property team, I realized this facility should have been my first choice when seeking care for my grandfather. We were fortunate enough to be able to make the move and over the last 10 months, I have been very pleased with the living conditions and realize that Monticello West was the right choice. Since my grandfather has moved to Mayfair, his quality of living has improved and his living conditions are always well kept, from his clothing to his apartment. He is also interacting with the other residents, attending events, and says he loves the food! I have not heard one complaint from him and I am overjoyed by the lifestyle he has adapted to so quickly. It speaks volumes that I regularly see the director of Mayfair interacting with the residents during lunch outings, trivia games, and special holiday events. I also reach out to the director from time to time to check in, and she is always very helpful. Unfortunately dementia/Alzheimer’s can be unpredictable and we had some behavioral issues with my grandfather. When these unfortunate incidents arise, I find the leadership team at Monticello West extremely understanding and willing to work with me on plans to address the behavioral issues. I am so grateful for the team at Monticello West and Mayfair memory care!

May 2017

Facebook

Don Maison

April 2017

Facebook

Michael Green

It has been my experience that caring for an aging loved one can be a challenging and often thankless duty. Between the struggles of one’s heart and mind, as well as questioning if you are doing the right thing for the person, whether it searching for a new residence or daily chores, that journey can often be very discouraging and tends to feel like a nightmare. My review of Monticello West is long overdue.I was initially captivated by the splendor of the new, shiny Turtle Creek property; however, I quickly realized that I had made a huge mistake. Regrettably, my decision was one that went on for over two years. As I began to reevaluate my decision, I revisited Monticello West and other properties to seek out a better living situation and care for my grandfather.After meeting with the Monticello West property team, I realized this facility should have been my first choice when seeking care for my grandfather. We were fortunate enough to be able to make the move and over the last 10 months, I have been very pleased with the living conditions and realize that Monticello West was the right choice. Since my grandfather has moved to Mayfair, his quality of living has improved and his living conditions are always well kept, from his clothing to his apartment. He is also interacting with the other residents, attending events, and says he loves the food! I have not heard one complaint from him and I am overjoyed by the lifestyle he has adapted to so quickly. It speaks volumes that I regularly see the director of Mayfair interacting with the residents during lunch outings, trivia games, and special holiday events. I also reach out to the director from time to time to check in, and she is always very helpful.Unfortunately dementia/Alzheimer’s can be unpredictable and we had some behavioral issues with my grandfather. When these unfortunate incidents arise, I find the leadership team at Monticello West extremely understanding and willing to work with me on plans to address the behavioral issues.I am so grateful for the team at Monticello West and Mayfair memory care!

September 2015

Caring

Anonymous

Monticello West is kept very nicely. Their staff seemed to really care for their residents. My grandmother is really not in the stage where she has the energy to do much of anything, but they do offer lots of activities. The food generally is good. I've seen them play bingo and go to church every Sunday. I have also seen them do chair exercises.

April 2014

Caring

Pat

I am in Monticello West, and it is well-organized. The lady who runs it and the people who work here are very nice. They all work together. I am very comfortable, big room. I have a kitchenette, a bathroom, and a large bedroom with furniture. They serve the food in my room, and it is very good. The facility is very clean, and they have people clean it all the time.

February 2013

Caring

Bluedallas

My mother in-law has lived at Monticello West for almost 1.5 years and we have been extremely happy with the services and care she has recieved. My mother in-law was living at another local facility and we were very dissatisfied with the care she received. She was not treated with dignity and respect and often had trouble getting the assistance she needed from the aides. This has been the complete opposite at Monticello West. All of the employees, which many of them have been working at this facility for many years are very caring and accomidating. One of the reasons we selected Monticello West was due to the staffing ratios and the fact that there is a nurse on every shift. Please make sure you really look at the staffing ratios when looking at facilities. These vary greatly from facility to facility. Many communities only have a nurse 8-10 hours a day and all other times they are "on-call". This is not the case at Monticello West. They have a nurse in the facility 24 hours a day to ensure the residents are taken care of. This gave us peace of mind knowing that in an emergency, a nurse would be available. I would highly recommend visiting Monticello West if you are looking for an assisted living facility as it really is a great place that truly cares about the seniors that live there. Thank you

December 2012

Caring

Kutepoo

My Dad moved into this community about 8 months ago and we have nothing but amazing things to say about the care and attention my Dad receives on a daily basis by the amazing care givers. The executive director & managers at this community are extremely accommodating and always take the time to speak to me about my Dad and make sure everything is going well. We get numerous emails from the Executive Director throughout the month keeping us in the loop as to what is going on in the community and we appreciate this with our busy schedules. All of the employees are extremely friendly and accommodating to my Dad's needs which at times can be overwhelming. The life enrichment program keeps my Dad busy throughout the day and there is always something going on. We especially enjoy the Around the World in 80 Day program where the Life Enrichment Director has been profiling a different country every week with a discussion about the country along with food and drink from that part of the world. I have to say I know food can be a topic of conversation at many assisted living communities but the food at Monticello West is very good. We join Dad at the community 3-4 times a week for dinner and we are yet to have anything that has been disappointing to us. The Chef is very accommodating to our requests and truly wants all of the residents to feel like they are eating a meal at a restaurant. The menus that this community puts on for holidays like Father's Day, Easter & Thanksgiving have been amazing and we are now looking forward to our Christmas party. If you are considering an assisted living community in the Highland Park/Park Cities area please stop by Monticello West to visit this amazing community.

November 2012

Caring

Caring

Monticello West seem nice. The rooms are quite small, but I knew my dad would want a bigger room. The people there seem happy and the common areas were very nice. It was a pretty place, but I knew quite early that it would not be a good place for my dad, primarily because it didn't meet my needs and what we're looking for. I didn't see anything that I thought was problematic. I think a lot of people are very happy there. I would recommend them.

April 2012

Caring

Olgimer

For Years my Grandmother had been extremely self-reliant, but as she got to around 90 years old, she became lost in her own home and sometimes disoriented around others. Finally the time came when it was clear she could not live on her own. My Father and his sisters checked all around Dallas and decided upon Monticello West assisted living in Dallas, TX on McKinney Ave. The place was beyond wonderful and the attendants and staff all seemed to take great pride in their jobs and truly cared for the residents. They made sure she had her favorite foods, magazines, etc, all of the things that meant "Home" to her. She had her own little apartment that really looked as if her living room had transported across town to this facility. She was happy and most importantly she was under the close watch of the attendants and the rest of the staff there. I have nothing but good things to say about the staff and management at Monticello West in Dallas, TX. If another member of my family needed assisted living arrangements in later years I would not think twice about having them live at Monticello West.

November 2011

Caring

Advocate

Kind attentive care, makes the residents feel like they are on vacation at a comfortable hotel.