Highview Residences – Chapin & Franklin House

May 2022

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Sukhpreet Kaur

April 2022

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Joe Vladars

Highview provides excellent care. I have witnessed how all staff treat residents with kindness and respect. In spite of all the government restrictions during Covid we have always been able to see our people at Highview Highview is always very clean and well maintained During the better weather the gardens provide a place of respite for both resident and visitor. With restrictions lifting the recreation program is becoming more active with planned activities and performers. I have always found the staff very friendly and welcoming. Bottom line: I know based on my experience at Highview over the last year that my person will be well cared for and I will be advised to the care needed during the dementia journey

November 2021

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Brandon Won

During my summer of 2021, I had the opportunity to work for Highview Residences, and I have to say, it was an amazing experience for me. As someone who just started working there, what predominantly stood out to me was the workplace culture that emphasized kindness, acceptance, and patience. Because of this, I felt appreciated by the staff and residences - making my enjoyment at work even greater. I hope that anyone who is interested in seeking a job will take this place into consideration.

September 2021

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Sona Antony

My husband has now been at Highview for almost a year. I have to say I am extremely impressed with the staff and care that he is receiving. Everyone is so kind to him. He loves to make people smile and the staff is quick to laugh at his jokes. Uri continues to provide great food for them and his presentation is wonderful. Everyone is quick to respond to any questions I may have. Thank you to all of the staff at Highview.

June 2021

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Lisa D

My family had to move my mother to the London Highview Residences around six months ago due to ongoing safety concerns. She was previously in an assisted living facility and the worry around falls and wandering outside was becoming extremely stressful and scary for our family. Highview has the most dedicated and amazing staff I have ever met. They seriously care about the residents and deal with them in a very patient and gentle manner. The staff treat the residents as if they were their own grandparents. The administrative staff is fantastic about communicating with me regarding anything involving the services in Highview and current policies as well as specifically sharing their personal experiences with my mother. Every time I visit my mother she is either engaging with other residents in one of the many activities they organize (such as playing bingo, putting puzzles together, doing arts and crafts, listening to the entertainment they bring in etc.), or she is chatting with other residents in the great room. My Mom loves the great room as she gets to observe all the comings and goings of the residents, staff, and visitors. The number of falls has reduced to very rarely, and there is no more wandering off. They are extremely well equipped to deal with sundowning which is huge for me as I was previously getting close to 10 calls a night from my mother as she was confused as to where she was. The food is all freshly made in front of residents and visitors and smells delicious. Many times they are baking muffins from scratch or cutting up fruit or cheese for the snacks. My mother, who previously was mainly subsiding on Boost, no longer needs it as she is eating proper meals again. I would strongly recommend Highview to anyone who wants to make sure their loved ones are being properly taken care of in a loving manner and engaged in many social and appropriate activities. They enable me to no longer continually worry about my Mom and to allow me to really enjoy my visits with her.My family had to move my mother to the London Highview Residences around six months ago due to ongoing safety concerns. She was previously in an assisted living facility and the worry around falls and wandering outside was becoming extremely stressful and scary for our family. Highview has the most dedicated and amazing staff I have ever met. They seriously care about the residents and deal with them in a very patient and gentle manner. The staff treat the residents as if they were their own grandparents. The administrative staff is fantastic about communicating with me regarding anything involving the services in Highview and current policies as well as specifically sharing their personal experiences with my mother. Every time I visit my mother she is either engaging with other residents in one of the many activities they organize (such as playing bingo, putting puzzles together, doing arts and crafts, listening to the entertainment they bring in etc.), or she is chatting with other residents in the great room. My Mom loves the great room as she gets to observe all the comings and goings of the residents, staff, and visitors. The number of falls has reduced to very rarely, and there is no more wandering off. They are extremely well equipped to deal with sundowning which is huge for me as I was previously getting close to 10 calls a night from my mother as she was confused as to where she was. The food is all freshly made in front of residents and visitors and smells delicious. Many times they are baking muffins from scratch or cutting up fruit or cheese for the snacks. My mother, who previously was mainly subsiding on Boost, no longer needs it as she is eating proper meals again. I would strongly recommend Highview to anyone who wants to make sure their loved ones are being properly taken care of in a loving manner and engaged in many social and appropriate activities. They enable me to no longer continually worry about my Mom and to allow me to really enjoy my visits with her.