Bellevue at Woodstock

March 2023

Google

Mary Howard

I visited Legacy Ridge at Woodstock and was very impressed with their operation. Their General Manager was amazing and the other staff appeared to really care about all their residents. I would feel very comfortable putting a family member in this caring environment.

March 2023

Google

Andrew Hinton

My mom has been at LR Woodstock for a couple of months now, and they have been so good with her, even with a lot of her difficulties. She loves the food, and has found people there to be supportive and caring. And I have found them to be responsive to my questions and needs during a lot of tough transitions.

March 2023

Google

Joanna Lilya

My family has been very happy with Legacy Ridge at Woodstock memory care for my father. The location is perfect for our family. The chef cares about what he does, and my father enjoys the food there. The Director of Sales helped us through the decision making process and made a home visit before that big decision was made. Some of the staff are really special to us. My father's room is spacious, and the facility does not have a bad smell. No facility is perfect, so there are still items that go missing, slow changes implemented from the pharmacy, and possibly a missed meal or two. My mother is there every day though and feels that the staff does as much as they can.

December 2022

sandra

While there are a few great employees here, there are so many dangerous issues that by and large I cannot rate this facility any higher than 1 star. When mom initially came to live here, the staff worked well as a team, provided great care and really treated mom (and us!) like family. Sadly, that changed for the worse & continued to decline when a new Executive Director (ED) and new Wellness Director (WD)came on staff in early summer 2022. Following are issues we encountered which were discussed with the ED and WD but which were never resolved. Additionally, these issues have been discussed the Regional Director and documented to the CEO, COO, and VP of Operations. One reason we placed mom was she avoided taking her prescribed medications. Handling this was part of the care we contracted/paid for yet we found she was often handed her plastic cup of medications but not supervised to ensure they were taken. She'd make excuses & tell staff she would take them "later". As a result, her medications were found in bedding, on bathroom or kitchen counters, on floors with or without the plastic cup in which they were handed her, loose in the common hallway floors, wrapped in tissue or stashed in her rollator seat. The management of this facility failed us. Medications were not administered timely. Morning meds were given before breakfast one day & not until lunchtime the next while meds specified for bedtime were administered as early as 5:00 during dinner service. Timing consistency is often key in medications given for early dementia, anxiety, depression etc. found in many Assisted Living residents. This was the case for mom. The management of this facility failed us. The facility strongly pushes the use of a company called Guardian Pharmacy to provide blister packed medications for their residents. (yes, you can choose another company but that is not clearly communicated to every resident & their family nor other options provided). Using Guardian is purported to help the facility ensure they get timely refills & deliveries and that residents always get their medication doses. However, incomplete or missing pharmacy deliveries were not addressed by the Wellness Director over days to weeks. Refill requests were not completed timely. Mom didn't get her medications for a new heart issue for nearly 2 weeks during one delay. The final resolution required me to initiate a conference call with the Wellness Director, Business Director, Pharmacy and mom's Cardiologist and negotiate a resolution. Additionally, medication deliveries were not cancelled when prescriptions changed, or when medications were cancelled for use by hospice/doctor or when mom died, which resulted in extra unnecessary costs to her. The management of this facility failed us. Safety is a huge issue here now. The Wellness Director will tell you that the emergency pendants don't always work and that this is a problem at every facility. We don't know about "every facility", just this one & we can report that they seem to work just fine when certain staff is working, but somehow they don't at night or when, shall we kindly say, less caring staff is on the floor. Because the use of the pendants doesn't garner a response in many instances, residents have been issued a 'supplemental' plastic children's whistle to be used in case of emergency. These plastic whistles can't be heard through a closed room fire door or more than a few feet in a hallway. They're inappropriate for residents on floors/wings more than a few steps from the Care Staff office near the lobby, especially since all overnight caregivers spend their time on the 1st floor in that room well away from either wing of the 2nd floor. Residents with lung or breathing issues, on oxygen, experiencing a stroke, heart attack or many other life threatening issues can't effectively blow a whistle. Mom had a fall one day and was unable to get response from the pendant. She was found crying out for help by a family member of another resident who also was unable to get a response from the emergency pendant. On another night, mom spent several hours crying out for help from a window, having wandered into an open empty room. Her pendant again did not elicit a response. Several neighboring residents said they heard her calling out for help for hours and they too had tried to get help using their pendants but never got a response. The management of this facility failed us. Mom's fall (& also the night spent in the empty room) was not reported to us by the Wellness Director. We did not, in fact, know about the fall until after her death the following week. Only then we were told, by another resident's family member who had found mom & summoned help directly from the Wellness Director. When asked about the fall and the additional night of non response, the Wellness Director claimed not to know anything at all about either of them - either a flat out lie or she clearly doesn't belong in the position. The management of this facility failed us. Additionally, mom's behavior apparently changed significantly during the 2 weeks prior to her death. The Wellness Director didn't bother to alert me to this. As I had recently had major surgery, my visits during this time were short and only 2-3 times a week (previously they were an hour+ at a time and often 5-7 days a week). We placed mom for just this kind of thing. As aging adults ourselves, we knew we had our own health issues that might limit or curtail our ability to properly care for mom. The management of this facility failed us. Overall building security is also an issue. Entry doors are supposed to be locked after a specific hour but are often found unlocked allowing anyone access to enter the building. Additionally, because there are only 2 staff members and no management on site overnight, the entrance, lobby and living area are left unattended when the caregiver is on break, lunch or providing care to a resident on the 2nd floor. The management of this facility failed us. Basic care is totally ignored if there is a 'no-call/no-show' situation with care staff. Having had major surgery myself there was one morning I was unable to arrive to check on mom until nearly 10:30am. What I found was appalling. She had clearly been in her urine soaked bed and disposables, unable to get to the bathroom herself and unable to get response for help for at LEAST 4 hours. Nobody had come in at breakfast time to check on taking her for a meal or to bring her one. Nobody had missed her being up and about for at least 4 hours. Nobody had checked on her since the shift change. The linens had been so soaked in urine for so long that the urine was dry in the area almost up to her shoulders! When I addressed this with the ED his response was that someone hadn't shown up for work and "nobody" had told him about it which meant they had been short-handed. Totally unacceptable. The management of this facility failed us. Theft, while known to be an issue at every facility of this type, went unaddressed here even when we took video proof of an actual theft of mom's belongings to the Executive Director. The caregiver caught stealing admitted to taking the item but is still employed 2 months later, has not been suspended or suffered repercussions of any sort and still is in and out of resident rooms alone and at all hours. Our requests to the ED to have the caregiver return the stolen item to us was ignored. The management of this facility failed us. Overall, communication from the Executive Director, Wellness Director and eventually the Regional Director was quite poor. Often there was no response at all to business calls, voicemails, texts, emails. Requests to meet face-to-face were ignored. In several instances the Executive Director was rude in his word choice and tone, lacked empathy, used words and phrasing that were wholly inappropriate for business situations and in one instance responded to a business call with a text that said "Sorry, can't talk right now. Doing hot girl s*it". In the few instances where the ED promised actions or agreed upon changes, there was a total lack of follow through. Basically, once the conversation was over and he'd smiled and nodded in what he felt was the appropriate place, he was done. The management of this facility failed us. Basic Housekeeping which was paid for as part of overall care wasn't happening weekly. Basic housekeeping including changing linens, dusting or cleaning flooring was done haphazardly or not at all. Uneaten meals piled up in the kitchen until mom's attempt to clear it up herself resulted in her flooding the kitchen mini sink, cabinets and flooring. The night staff that was alerted to this felt it was appropriate to simply leave the clean up of the hazardous mess to the maintenance staff many hours later/the next day. I cleaned that entire mess up myself and even provided my own cleaning supplies, paper towels, etc. Finally, when mom was in hospice at the end, we experienced pushback/non administering of prescribed medications by some Med Techs. These medications were appropriately prescribed, documented and directed by hospice during end of life care for mom's comfort & anxiety. A hospice nurse came daily to monitor the situation and instruct the Techs on what/when/how the medications were to be administered. However, some of the Techs felt they were able to chose if medications were appropriate, that they knew better than licensed medical officials prescribing. When we asked one tech to reach out to the Wellness Director and/or 24 hour hospice line for direction or assistance when when they voiced their decision, the tech refused to do so and did not administer the meds causing mom pain and distress that she should never have had to endure. This facility and it's management failed us. Do not place your family member here. Gotta love those inflated review stats by having your employees say the place is great.

May 2022

Google

Patricia Boshak

We were looking for a new place for our Mom so I called "A Place For Mom" and spoke with Sharon Rice who was extremely helpful with our search.. I hung up from Sharon and immediately received a call from Brenton Steiger at Legacy Ridge in Woodstock. He was Amazing!!!! Within days we were given a tour, had an apartment, were offered more care and above and beyond service for our Mom. It was a match made in heaven!!! Mom has friends, a FULL social calendar and is the happiest she has ever been in such a long time. The quality of care and concern she receives is priceless!!! We are all extremely grateful for Brenton and the staff at Legacy Ridge for their constant care, concern and attention to detail. Brenton goes out of his way to send us pictures of Mom during their many fun activities like baking, and also sends nice updates when he sees her walking instead of using her motorized scooter! They encourage Mom to join in and are always so positive. We Love Legacy Ridge and you will too!!!

July 2021

Google

Chelsea Taylor

By far, the best company Ive ever worked for! From the management team to the staff and residents, everyone is so friendly! Its such a warm, welcoming environment! I love it and I am blessed to be apart of such an amazing community and company!

March 2021

Google

Joseph Chenot

As the chef here at legacy ridge Woodstock, I can attest to the top notch care these residents get daily! If anyone is looking for a place for their loved ones, please come check us out! If you set up a tour, I will personally do a tasting of the food that we do and I promise you will not be disappointed!

March 2021

Google

Marie Tarvin

My name is Marie and Im a current resident at Legacy Ridge at Woodstock. It is a very nice community and the staff is really nice and helpful. The residents are very nice and friendly too. They are easy to make friends with. The food is exceptionally good. Activities are limited for now because of Corona Virus but they have something for everyone to enjoy everyday. The building have been safe from Covid-19 because the staff takes our safety very serious here. We really appreciate that. Its a wonderful place to live!

March 2021

Google

Elba Hudson

I love working at Legacy Ridge. The employees in the residence is always warm, welcoming and friendly.

March 2021

Google

sandra kissoon

I have worked at this facility for the past 13 years and enjoyed past and present residents and their families. Its home for us.

March 2021

Google

Ashley Simpson

My first time touring the community was a great experience. Everyone was so very nice. The atmosphere was very cozy and clean. The nurse Pam and tour guide Tracey was very knowledgeable and answered all my questions. The food tasting was wonderful idea considering I hadnt eaten lunch yet. The Chef put on a great presentation of the food that he served there. Yummy! I noticed residents was smiling and no smells in the hallways. I was SOLD!

February 2021

Google

Brett Craig

They have done an excellent job keeping people safe from Covid outbreak and have done well to stay transparent through the process with weekly sometimes daily updates.

September 2020

Google

debbie b

Excellent staff. My mom has been there 3 years and is very happy still. She happens to be in excellent mental health and just needs to not be living alone so we know everything that goes in there( haha). They provide the level of care needed for each individual. Especially like it because its not too big. They have done an EXCELLENT job during this pandemic keeping all the residents healthy and safe!

January 2020

Facebook

Pam Richardson

The staff and residents are more of a family thats the important thing.

January 2020

Google

Margie Mackson

March 2019

Google

Karen Taylor

Literally the BEST Assisted Living Place, I've EVER been too! The staff is SO friendly, the residents are WELL taken care of! The staff there goes above and beyond for ANYONE that walks through the door! When it's MY time, I'm definitely choosing them! Love them.

July 2018

Google

Blanca Rosello

My dad is a resident at the Woodstock, Ga. I am very pleased how they take care of him. All staff are great. They show care and empathy and I’m very pleased. Such a fragile age and illness that I was worry to leave him in the wrong hands. However the. Brookdale Woodstock staff are very professional but at the same time very family like. I can say my dad is in very good hands. May God Bless all Brookdale’s staff and caregivers! You are all angels! Thank you!

July 2018

Google

Michelle Stewart-Tooson

October 2017

Caring

Don A.

Brookdale Woodstock was good. The things I saw that they were lacking were they had a mini fridge instead of a full-sized fridge, and the room was somewhat smaller. They had an exercise and dining area. The place was really clean and everybody was really friendly. The staff was great, very nice, and we sat down and talked for a long time about the facility and how they operate.

November 2016

Caring

Kitty

The director of marketing at Brookdale Woodstock was very nice and helpful. The facility was not as nice, and their shared room setup was 2 beds in one room; my aunt wouldn't go for that. They didn't have any availability anyway.

July 2016

Caring

Gwen

Brookdale Woodstock is relatively new, very nice, and clean. It had a nice outdoor area and a sitting area in the back that was very nice, clean and attractive. The staff we met were all very nice, friendly, and helpful. The dining area was very nice.

February 2016

Caring

Cynthia

I really liked Brookdale Woodstock. They were the most helpful among all of the facilities I’ve visited and the most understanding with what was going on with my mom-in-law. I saw the studio room, which had a kitchenette with a living room/dining room combination and a refrigerator, and it was exactly what we needed. They were willing to work with us about Mom’s dog being brought in. The staff put up a welcome sign for me and my husband when we visited.

July 2015

Caring

Anonymous

The staff at Brookdale Woodstock was great. The place was clean. Everybody knew everybody else. They have staff that has been there for over 10 years. All the people that were staying there had great things to say about it. It’s just topnotch. The room that they had available was great, but it was way too small. It was just a bedroom, which was totally insufficient for my parents.

May 2014

Caring

Kristen

The only facility that we looked at for my uncle was Emeritus at Woodstock Estate, and they were very wonderful. The community was very clean and organized. They were very well staffed. The office women were great. They were very knowledgable and helpful with all our questions, and they were also very patient.

May 2014

Caring

Paul

The price at Emeritus was out of range for my in-laws. The facility is very nice. The floor plans are nice, but when you're dealing with elderly people at this age, one and a half bathrooms is the way to go. As far as the facilities that they offer, they're nice. When I was a kid, I remember visiting nursing homes with a distinct atmosphere or smell of nursing home. It didn't have that. It was more inviting. It was clean, well-maintained. The staff was helpful, and the residents were all engaged in something. Some of them were just sitting or talking, but others were engaged in an activity; it seemed like a sewing group or something. The grounds were well-maintained; that was my first impression. It's a fairly new community. It didn't show any wear to speak of. Inside, the staff was helpful. My wife and I had a nice little tour. It had a café. We didn't eat there, but I saw the menu. By observation, I could see that the food was well-prepared. It looked like they had variety for the people, which is good, especially with my in-laws. They like variety. My wife was pleased with it.

February 2014

Caring

Patricia

One of my friends was there at Emeritus at Woodstock Estates, so I know this facility quite well. We visited this one for my other friend because of the location. I definitely like its location. My first impression of it was that it was clean. Also they were very nice. It was around Christmas when we went, so they had Christmas decorations and all their little crafts. Their rooms were clean. I was surprised at their double occupancy room. Initially I thought it was going to be more like a hospital room with just two bedrooms, but it was not. They had a wall between the rooms and that was good. They had a little sitting room where the their occupants could watch TV just outside the bedrooms. With regards to the staff, their work ethic was good. They hadn't bugged us too much but they had been very helpful and followed up on everything. They had been fine.

February 2014

Caring

Anonymous

Emeritus had a happy atmosphere and it was clean and very well kept. It looked very well organized and all the staff was friendly. My uncle though wanted something more intimate, he doesn’t want too many people. I would recommend it to others if money wasn’t a problem.

December 2013

Caring

Anonymous

We were looking for a place for my brother and Emeritus was the one that we visited for him. It is two-story facility and I didn't like that. They do have elevators but when you're in a wheelchair, you don't need to go up and down elevators. Their rooms were pretty spacious and their activities were about the same as with other facilities, but the grounds didn't look as nice. I asked a few of their residents if they're happy, and they said yes; however, I just wasn't as impressed as I was with the other facility. Regarding staff, all that I met was very nice and polite, but again, I wasn't as impressed with them and neither was my brother.