The Glades at ChampionsGate

March 2023

Google

Donna Fiore

Caring for your parent with dementia is never easy and admitting you need assistance when you're a full-time caregiver is filled with emotion. The staff at The Glades at Championsgate walk alongside you from day one. Caron and Giselle in the sales team are just so very helpful, caring and authentic. Trusting their recommendations on what level are care is best was another hurdle that was not what we expected but the nurse came to our home and met with our Dad to determine his best level of care. We had hoped our father could stay in assisted living with some help but after their evaluation from the nursing staff and also our doctors recommendation we chose Memory Care. No lie the move in process was seamless, but the weeks ahead through transition were difficult. Similar to leaving your child at daycare and going to work, but every single person on staff were so very helpful and communicative but also encouraging to allow us to give Dad time to adjust. It's been almost 2 months and just the last couple of weeks have leveled out. Judith the Director emails us personally with updates on how Dad is doing and continues to work with us and the doctors to find the right level of care he needs, while still allowing him safe independence has been a Godsend! If you are struggling with seeking a place for your loved one - set the guilt aside and trust that change is never easy, but in time believe it or not your loved one will begin to flourish and enjoy the time they have left, make new friends and overall find joy again. Not to mention, the peace it brings to your own household to not be a full-time caregiver. The Glades at Championsgate, their staff Caron, Giselle, Judith, Chloe, Amanda and so many others make a tough, emotional decision so very easy and worth every penny! Blessings - The Fiore Family

December 2022

Google

Robyn Moosey

My mom moves in tomorrow. Caron, the sales and marketing person that gave us the tour was so nice, friendly, and transparent about everything. She really showed a personal interest in my mom and showed her the best room for her that fits her budget. The facility is very clean and the residents seem very friendly and happy with lots of activities to keep everyone busy. One of the most impressive elements of The Glades is when someone moves out they replace the rugs and floors and repaint everything. If feels like a brand new apartment. I'm hoping that her experience living here will be just as great as the tour we had with Caron. She is awesome!!!

October 2022

Google

Aurora Ramirez

they have good chefs. love the area, place and food.

January 2022

Google

Colleen Ezzell

For the most part, our experience has been positive. There are some things that irritate us and I'm looking forward to these issues being addressed. 1. The 3-to-a-table rule. This is really a ridiculous rule. If it turns out that only three sit at a table, all well and good, but more than once we turned around and went back to our apartment to eat because we couldn't sit together. 2. No salt and pepper shakers on the tables in the small cafes. It's difficult for some of us to open those little paper packets. The same with the catsup and mustard packets. Bring out bottles for the tables. No one is going to steal them! Also put butter packs on the table at lunch and diinner like is done at breakfast. By the time I get butter for my mashed potatoes, they're no longer not enough to melt the butter. 3.Cell phones turned on in the dining areas. I understand that some residents need their phones with them at all times, but they should be on vibrate or at least turned down low. 4. The kitchen running out of staples - no wheat bread or English muffins? And speaking if muffins, bring back the chocolate muffins! 5. Running out of the offered entre at dinner. We come down to dinner fairly early, not because we're hungry but because our choice might not be available if we're later than 4 pm. 6. The cable service, although I understand that's being addressed. Will we get any of the streaming services like Discovery+ or Disney+? This is all I can think of right now. Some positives are the friendliness of the staff. We get a kick out of Amanda teasingly admonishing some of the residents on their breakfast choices: "Really, you want fried eggs with bacon? Don't you think oatmeal and a fruit cup would be better for you? OK, if eggs and bacon are really what you want. At least you''re getting protein." We all know she's teasing, so no offense taken. Emily is a calming presence at mealtimes. Nothing fazes her. Michael at reception is a gem. Willing to do anything to help residents, always smiling (at least it looks like he's smiling behind his mask!) I think this survey was a good idea; maybe have one every six months or so to see if issues have been addressed. Also, are the results going to be published (anonymously of course!).

January 2022

Google

Steve G

Thanks to Heidi exceptional tour and details of this beautiful and amazing 5 star facility in December. Also, thanks for your immediate actions to help me in the transfer process to place my wife in your Dimemtia care unit. Also, thanks to Cindi, Garden House Director (Dimemtia care unit), for traveling to a Winter Haven assisted living location to evaluate my wife and help me to begin to transfer process to there facility. We transferred my wife on December 17 and the staff in Dimemtia care unit taking care of my wife are outstanding. Thanks to all.

February 2021

Google

Claudio Granadillo

August 2020

Google

Alicia Lawrence

April 2020

Facebook

Maria Del Carmen Gilland

I recommend everything, as an said before is like being in a resort, but better taken care of. My experience is to be very grateful to everyone, starting with James Hooper and finishing with all the helpers, those who bring you the food pick you up the trash, those who bring you the mail fix you what you break and all and all do with a big smile oh and those who take your temperature, I can only say a thousand times, Thank you for being you....

March 2020

Google

Jenn S

Professional, friendly staff. Carol and Stacy were amazing helping me navigate me from out of state, transferring my father from Heart of Florida Hospital into his new apartment. The nursing staff is happy, friendly and on top of my fathers daily medications. The residents are happy, kind, inclusive and all very happy to be residents, which really made me feel I made the right senior care living choice for Dad. And now in a troubling time of this virus, MG has been amazing adhering to guidelines, I feel he is in safe hands.

March 2020

Google

Gary Russell

In preparation for my Mothers increasing need for assistance with everyday tasks, I began searching for somewhere that she and I would be comfortable and secure. After looking around the area I found Merrill Gardens at Champions Gate. Upon walking into the foyer, I was amazed at the atmosphere. It did not have the appearance of a assisted living facility at all. It appeared to be a 5 star resort! Upon entering, you hear the clanking of dishes and the smell of good food. You see many people, young and old enjoying themselves in the Cafe or Dining room as well as the upscale sitting areas. Upon meeting the staff, they were very professional and reassuring that if given the opportunity they would take great care of my Mother. Moving day came and my Mother walked in for the first time. She was afraid of what awaited her. Upon entering, her fears quickly subsided as she sat in the living room area near the foyer. She was greeted by many staff members and even the Chef, welcoming her to the Merrill Gardens family. Today, she has been there one week. I asked her if there is anything that she needed or anything to make her new home better. She replied not a thing, I am so lucky to be here. Hearing this warmed my heart and relieved me from anymore worries or concerns regarding her happiness or safety. I know that we as a family made the right decision entrusting Merrill Gardens at Champions Gate with our most valuable asset, our Mother. Thank you Merrill Gardens... Special thanks to Staci, Carol, Chef Elgin, Sara, Ellen, Wanda, Dana, Michael, Gabby, Edgerin, Farah, Vanessa and GM Jim Hooper. We appreciate what you do and how well you do it!

February 2020

Google

James Amato

Sparkling clean facility. Exceptional staff. Perfect place for my parents.

February 2020

Google

Tina Wakley

February 2020

Google

Thomas Pate

Very Happy with the facilities and staff. The entire staff seems happy and truly caring of the residents.

December 2019

Google

B-A Stu

My dad is here 8 months already and he is so happy here. This is a beautiful and upscale community with a caring staff and extraordinarily high quality food. He has friends and there are social events planned and the staff knows when someone is out of the building or didnt come down for a meal. I just cant say enough nice things about Merrill Gardens in Championsgate! Betty Ann Sturrup

June 2019

Google

John Petree

Put my father in law in to memory care, feel good that hes here and not home alone. Here he will be taken care of, its time

May 2019

Google

Kara Leah Steeno

This place is phenomenal! The best decor of any place. I love the common areas. The dining choices are wonderful, three places to select from and its all included so theres no extra fee to pay. They make each place an adventure to eat at, from nice fine dining to a cafe.I would recommend this place.

April 2019

Google

Mattie Fife